The Fairmont Empress Spa Experience Coordinator Full Time in Victoria, BC

The Fairmont Empress

Branch Victoria BC CA

Spa Experience Coordinator
Victoria, BC

Spa Experience Coordinator. Knowledgeable in a spa therapy. As a Spa Experience Coordinator with The Willowstream Spa, you have the opportunity to provide a…

Spa Experience Coordinator
Primary Location : Canada-Victoria-The Fairmont Empress
Employee Status : Regular

Spa Experience Coordinator

First impressions are everything! As a Spa Experience Coordinator with The Willowstream Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in treatment selection and knowledge of the spa will ensure our guests have a lasting memory of their visit.

Hotel Overview: The Fairmont Empress majestically sits at the cornerstone of Victoria’s sparkling Inner Harbour. Our 464 room hotel with beautiful turn of the century architecture complements our warm and engaging service of turning moments into memories for our guests. Or brand new Willowstream Spa will be unveiled in April. Be a part of history!

Summary of Responsibilities

  • Handle all Guests in a professional, courteous manner and serve as the facility’s first impression to Guests and members
  • The Experience Coordinator is responsible for the overall operation of the reception area, telephones
  • Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance
  • Greet members and Guests in a friendly and efficient manner
  • Escort Guest as required
  • Knowledgeable about all aspects of treatments and the facility
  • Knowledgeable in a spa therapy
  • Provide information and literature about facility in person and via telephone
  • Control entry into all areas of facility by restricting all unauthorized individuals
  • Collect moneys or other suitable payment from clients for all services rendered
  • Operate point of sale system
  • Treatment bookings/scheduling
  • Carry out any other duties and responsibilities as assigned


  • Minimum of 2 years experience in spa industry or hospitality
  • Diploma or Degree in hospitality or related field an asset
  • Minimum of 2 years experience in spa industry or hospitality
  • Computer literacy in Microsoft Office, Word, Excel
  • Excellent communication skills, both written and spoken

Physical Aspects of Position (include but are not limited to):

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Must be able to lift and carry heavy loads

Visa Requirements: Must be legally eligible to work in Canada

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Job Level : Colleague
Schedule : Full-time
Shift : Rotating / Shift Work
Travel : No
Closing Date : 03.Feb.2017, 11:59:00 PM
Job Number: EMP00756

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Victoria, BC, CA
Posted on: 2017-01-23
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