The Fairmont Chateau Lake Louise Spa Experience Concierge (Full Time, Permanent) Full Time in Lake Louise, AB

The Fairmont Chateau Lake Louise

Branch Lake Louise AB CA

Spa Experience Concierge (Full Time, Permanent)
Lake Louise, AB

Handle all guests in a professional, courteous manner and serve as the facility’s first impression to guests and members….

Spa Experience Concierge (Full Time, Permanent)
Primary Location : Canada-Lake Louise-The Fairmont Chateau Lake Louise
Employee Status : Regular

Spa Experience Concierge (Full Time, Permanent)

This position encompasses three roles – spa desk, telephone appointment booking and spa host. This person will be working in all three positions in a rotating manner. Handle all guests in a professional, courteous manner and serve as the facility’s first impression to guests and members. The Experience Coordinator is responsible for the overall operation of the of the reception area, telephones and hosting and will provide efficient and courteous service to guests/members at all times.

Hotel Overview: Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Summary of Responsibilities:

Reporting to the Director of Spa, responsibilities and essential job functions include but are not limited to the following:

  • Answer telephone inquiries promptly and professionally and provide immediate and courteous telephone response when booking and scheduling Spa treatments
  • Be knowledgeable about all aspects of Spa treatments and the facility to ensure guests are provided with accurate information and inquiries are responded to in complete detail
  • Be knowledgeable in Spa Therapy
  • Ensure that attention to detail is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure effective pass on
  • Work with related hotel departments to ensure efficiency in meeting guest needs
  • Meet and/or exceed booking quotas and promotions in the Spa
  • Ability to promote Hotel services and amenities to encourage an exceptional resort experience
  • Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest experience
  • Develop and maintain strong Product Knowledge of all Spa products, in order to better assist guests in treatment selection and promote product retail sales
  • Handle special assignments


  • Computer literacy in SpaSoft, Word, Excel, Keyboard/data entry
  • Effective communication skills (verbal and written) and ability to demonstrate excellent phone etiquette
  • Post Secondary education in Hotel/Hospitality Management or equivalent work experience in a Spa or Hotel setting
  • Effective organizational skills
  • High team orientation and desire for interaction with a diverse group of employees and guests
  • Second language an asset
  • Willing to work shifts and varied days off on occasion
  • Safety Oriented First Aid

Visa Requirements: Applicants must hold the proper work authorization to be legally eligible to work in Canada.

We encourage you to visit our website to learn more about living and working in Lake Louise! http://www.lakelouisejobs.com/


At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry – leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership program. An exciting future awaits!

Job Level : Colleague
: Full-time
Shift : Rotating / Shift Work
Travel : No
Closing Date : 21.Jan.2018, 11:59:00 PM
Job Number: CLL03367

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Lake Louise, AB, CA
Posted on: 2018-01-10
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