The Fairmont Banff Springs Guest Services Attendant (Seasonal Spring/Summer 2018) Temporary in Banff, AB

The Fairmont Banff Springs

Branch Banff AB CA

Guest Services Attendant (Seasonal Spring/Summer 2018)
Banff, AB

Must have a Class 5 Driver License in good standing. Guest Services Attendant (Seasonal Spring/Summer 2018)….

Guest Services Attendant (Seasonal Spring/Summer 2018)
Primary Location : Canada-Banff-The Fairmont Banff Springs
Employee Status : Regular

Guest Services Agent (Seasonal Spring/Summer 2018)
First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As a Guest Services Attendant you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories!

Hotel Overview: For over 125 years, The Fairmont Banff Springs has built a distinct and iconic reputation. With 757 guest rooms, world-class golf and spa experiences, 78,000 square feet of expansive conference facilities, and one of the largest food & beverage operations in North America, our Castle in the Rockies is the place to ignite a brilliant career. This is a vibrant workplace with tremendous growth and mentorship opportunities; a place for colleagues who aspire to deliver amazing guest service, learn, grow and innovate.

The Rocky Mountain lifestyle doesn’t disappoint. Just a 1-hour drive from Calgary, Banff uniquely blends a community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s all at your doorstep; this year-round, mountain culture offers true work–life balance in one of Canada’s most spectacular destinations. Our welcoming community is cultural, and dynamic.

Summary of Responsibilities:

  • Consistently offers professional, engaging and friendly service
  • Offer information regarding points of interest, assist guests with special needs
  • Maintain a high standard of personal appearance.
  • Follow departmental policies, procedures and service standards
  • Maintain positive working relations with colleagues and all hotel departments
  • Checking in individuals by assisting with baggage and parking vehicles
  • Deliver luggage for guests and provide personal escorts to their rooms
  • Checking out individuals by assisting with baggage and retrieving their vehicles
  • Checking in group tours by unloading baggage from buses, keeping an accurate count of baggage and delivery of luggage to guest rooms
  • Ski Storage duties – in season: Storing and retrieving guests skis and toboggans and cleaning and upkeep of area
  • Adhere to all environmental policies and programs as required
  • Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program
  • Compliance to all department & hotel safety standards
  • Be knowledgeable in all emergency and general crisis procedures
  • Other duties as assigned


  • Proficient in the English language (verbal & written), second language an asset
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Previous customer related experience an asset
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Must be flexible in terms of working hours
  • Must have a Class 5 Driver License in good standing
  • The ability to driver both automatic and standard vehicles
  • Criminal check required
  • Proficient in the English Language (verbal & written), second language an asset

Perks: Endless staff events, subsidized staff housing, daily duty meal in our staff cafeteria, employee travel program, food & beverage/fitness centre/spa/golf discounts, competitive extended benefit plans (medical, vision, dental), employee assistance program.

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

  • Constant standing and walking throughout shift

  • Must be in excellent physical condition and able to lift heavy objects
  • Working outside in extreme weather conditions
  • Described Motions – Bending, standing, reaching, walking & lifting

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Job Level : Colleague
Schedule : Full-time
Shift : Rotating / Shift Work

Closing Date : 20.Jan.2018, 1:59:00 AM
Job Number: BSH03864

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Banff, AB, CA
Posted on: 2018-01-10
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