The Fairmont Banff Springs Golf Ambassador (Spring/Summer 2016) Temporary in Banff, AB

The Fairmont Banff Springs

Branch Banff AB CA

Golf Ambassador (Spring/Summer 2016)
Banff, AB

Proficient in computer skills (tee sheet system). While roaming the course, it is expected during slower times that you will exceed customer expectations by;…

Primary Location


Canada-Banff-The Fairmont Banff Springs

Employee Status


Limited Term

Golf Ambassador (Spring/Summer 2015)

The Golf Course Ambassador position is an integral piece of the golf experience. You will be the face of The Fairmont Banff Springs on-course. Guests will look to you for advice during their golfing experience and expect to see you a minimum of two times per each nine holes. This position requires impeccable standards in guest service, care and firmness. You will face a variety of situations and need to be comfortable in facing conflict and confident in resolving situations in the moment using empathy and service excellence.

Hotel Overview:
The Fairmont Banff Springs has built a distinct and iconic reputation in the heart of Canada’s Rocky Mountains. With 764 guest rooms, world-class golf and spa experiences, one of the largest food & beverage operations in North America, our Castle in the Rockies is the place to ignite a brilliant career.

Whether you are seeking innovative mentorship with global career opportunities or you are an outdoor adventure seekers, this year-round, mountain culture offers true work–life balance in one of Canada’s most spectacular destinations.

Summary of Responsibilities:
Reporting to the Golf Guest Services Supervisor, responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional, engaging and friendly service

Be present on the course during their shift visiting guests a minimum of two times per nine holes.

Engaging guests in a meaningful way determining the level of satisfaction with their experience and resolving all guest issues in the moment or seeking assistance.

Having guest amenity stocks available in their golf cart to service guest requirements on the course where necessary

Being empowered to turn moments into memories providing guests individualized touches as appropriate

When engaging guests, offer meaningful insight about the course, area, mountains, wildlife, etc.

Ensure golfers are safe and are aware of the on-course facilities.

Manage the daily Pace of Play expectations ensuring a free flowing uninterrupted golf experience for guests and using provided techniques and procedures for handling slower groups.

Be constantly aware of Daily conditions, exceptions, information and changing situations to properly manage movement around the course and update people as required.

Inform the golfers about on-course wildlife, and how to deal with their presence.

Keep the course clean & free of debris. Constantly look for garbage or defected objects (ie; rakes) and own the situation and handle the clean up or replacement immediately.

Proper record keeping and tracking of Golfers and power carts; with the help of the Pro-Shop and starter you should know where every golfer is.

Constant communication with the deck to receive information and advise for departure any situations that occurred on course or upset guests.

Keep the 11th and 18th holes free of range balls.

While roaming the course, it is expected during slower times that you will exceed customer expectations by; repairing pitch marks, tending flags as appropriate, collecting range balls off the course and raking bunkers.

When in a stationary situation, ensure to engage each group providing necessary instructions depending on their pacing and using service excellence skills to ascertain how their experience is going.

Other duties as assigned

High School diploma

Class 5 Drivers License

Updated drivers abstract

Able to work flexible hours (early morning, evening and occasional split shifts)

Ability to deal with high-pressure situations in a fast-paced environment

Highly motivated and guest driven with a proven ability to solve problems and make timely guest service decisions.

Good knowledge of the game of golf would be an asset, knowing game formats and the etiquette of the game. Knowing when you should drive on or when to stop while people are hitting etc.

Demonstrated exceptional guest service with a passion to continually exceed expectations and anticipate need

Proactive with a demonstrated eye for detail and the ability to manage multiple functions

Proficient in computer skills (tee sheet system)

Highly organized

Endless staff events, subsidized staff housing, competitive benefits, daily duty meal in our staff cafeteria, employee travel program, food & beverage/fitness centre/spa/golf discounts, competitive extended benefit plans (medical, vision, dental) and employee assistance program.

Physical Aspects of Position (include but are not limited to):

Lifting Required: (50 lbs.): Golf bags, boxes of bottled water, crates of golf balls etc

Repetitive Tasks/Movements: Standing/walking/sitting for extended periods.

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Whether you’re launching your career or seeking meaningful employment, we invite you to visit


to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!


At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over. An exciting future awaits!

Job Level








Rotating / Shift Work




Closing Date


05.Mar.2016, 11:59:00 PM

Job Number:

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Banff, AB, CA
Posted on: 2016-01-07
Posted by: