Overview

The Economical Insurance Group Service Insurance Advisor Full Time in Winnipeg, MB

The Economical Insurance Group

Branch Winnipeg MB CA

Position:
Service Insurance Advisor
Location:
Winnipeg, MB

Service Insurance Advisor. The Service Insurance Advisor reports to the Service Leader. You have excellent customer service skills….

The Service Insurance Advisor reports to the Service Leader. As the Service Insurance Advisor, you will be responsible for assisting customers with policy and claims-related inquiries and up-selling/retaining PHI policies with existing customers.

Who We Are:
Petline is Canada’s oldest and largest pet insurance company. Our employees are the reason we’ve come as far as we have, and the reason we’ll go much further still.

We know that pet insurance offers more than just financial protection for pet owners — it promotes quality care and wellness. Put simply, we help people help their pets.

We are pet advocates, and our passion and dedication shine through in all that we do. We focus on customers first, we bring our best, and we’re stronger together.

Who We’re Looking for:
You have strong verbal and written communication skills

You’re versed in navigating multiple computer programs at once

You’re experienced at achieving individual and team goals

You have proven ability to recognize sales opportunities in a contact center environment

You have excellent customer service skills

Your Responsibilities:
Service (90%):
Recommending and up-selling PHI policies, focusing on retention and growing customer base to meet established targets

Promoting and educating prospective customers on PHI via inbound, outbound and online programs

Responding to, advocating and resolving customer inquiries in regards to policy details and claims, in collaboration with functional specialists in Customer Care, Claims and Underwriting

Capturing notes on customer interactions using the PAWS System and following up with customers to obtain accurate information

Collaborating with Quality Assurance team on continuous improvement of service and sales protocols and standards

Sales (10%):
Executing the sales process to recommend and bind PHI policies via inbound and outbound calls to deliver upon individual and team sales targets (# sales, closing ratio)

Conducting customer needs analysis to determine appropriate insurance products and coverage levels

Collaborating with Quality Assurance team on continuous improvement of sales and service protocols and standards

Capturing notes on customer interactions using the PAWS System and following up with customers to obtain accurate information

Your Skills & Experience:
High school diploma or equivalent combination of education and experience

CAIB 2 Designation

General Insurance License, Level 1 is an asset

What You’ll Experience:
An incredible team of smart, diverse, and supportive people that want to help you be better at what you do

Great benefits, ongoing education, and competitive pay

Unexpected perks to keep things fun

How to Apply:
Please submit your resume directly on career website for consideration.

APPLY NOW >

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Winnipeg, MB, CA
Posted on: 2017-01-23
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