The Algonquin Resort Guest service agent Temporary in Saint Andrews, NB

Overview

The Algonquin Resort

Branch Saint Andrews NB CA

Position:
Guest service agent
Location:
Saint Andrews, NB

Process guests’ departures, calculate charges and receive payments; Balance cash and complete balance sheets, cash reports and related forms;…

Languages

English

Education
Completion of high school; Completion of college/CEGEP/vocational or technical training . Credentials (certificates, licences, memberships, courses, etc.)
Not applicable . Experience
2 years to less than 3 years . Business Equipment and Computer Applications
Computerized reservation system; Word processing software; Database software; General office equipment; Internet browser . Work Setting
Hospitality industry . Type of Bookkeeping and Accounting
Basic accounting; Basic bookkeeping; Basic record keeping; Cashiering . Specific Skills
Register arriving guests and assign rooms; Process group arrivals and departures; Take, cancel and change room reservations; Process telephone calls; Provide information on hotel facilities and services; Provide general information about points of interest in the area; Provide information about services available in the community; Arrange services required for guests with special needs; Secure guests’ valuables; Process wake-up calls; Store and retrieve luggage; Investigate and resolve complaints and claims; Exchange foreign currency; Process guests’ departures, calculate charges and receive payments; Balance cash and complete balance sheets, cash reports and related forms; Maintain occupancy statistics; Customer service oriented; Follow emergency and safety procedures; Work with minimal supervision; Clerical duties (i.e. faxing, filing, photocopying); Keyboarding; Perform light housekeeping and cleaning . Work Location Information
Staff accommodation available . Transportation/Travel Information
Own transportation . Essential Skills
Reading text; Document use; Numeracy; Writing; Communication; Working with others; Problem solving; Critical thinking; Job task planning and organizing; Significant use of memory; Finding information; Continuous learning .