Tesla Customer Support Supervisor Full Time in Montréal, QC

Customer Support Supervisor – Bilingual (French/English) – Montreal, QC

Tesla Supervisors are leaders for our Customer Support team. In this role, you will be responsible for delivering an exceptional service experience to our customers by, developing team members, managing day-to-day operations, and preparing Customer Support to meet the needs of our owners. We hire leaders who want to run a business and be part of a revolutionary and unprecedented part of history at Tesla, as we transform the way we view Customer Service.

Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to exude energy and enthusiasm not only by going above and beyond for our existing customers, but also when engaging with new customers. You will actively monitor customer service trends to make necessary improvements, and assist the team in developing appropriate standards and processes to continuously increase the overall service experience.

Responsibilities:

• Understand and own every aspect of your team’s performance.
• Responsible for driving continuous enhancements to facilitate exceptional team output and customer service by partnering with operations teams.
• Act as a champion of safety, efficiency, quality, and overall excellence in all of your actions and decisions.

Requirements:

• 2+ years of leadership experience in a call center or customer service industry, leading a team of 10+ call centre agents
• Bilingual (French/English) required
• Exceptional written and oral communication skills
• Ability to coach and cultivate a successful team
• Establish and maintain an encouraging and cooperative working environment
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Flexible schedule and availability for assisting team 24/7
• Lead by emanating positivity and accountability