TELUS Communications Technical Customer Service Agent II-THPS (Part Time) Full Time in Kelowna, BC

Overview

TELUS Communications

Branch Kelowna BC CA

Position:
Technical Customer Service Agent II-THPS (Part Time)
Location:
Kelowna, BC

A passion for troubleshooting software, hardware & technical issues & using terminology the customer understands….

TELUS Health Solutions is an IT leader in Canada that focuses on the health sector. It develops and manages solutions that automate transactions and the secure exchange of information to increase the process efficiency and quality of service of its customers.

Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

At TELUS Health Solutions, we are as driven to take on the next challenge as you are. Join the team at one of Canada’s leading IT providers, and help us take our work-and your career-to exciting new places

Responsibilities:
Deliver exceptional support of software,hardware, & network so our clients fully maximize our technology to deliver better healthcare.

Qualifications

Required Knowledge,Skills & Abilities:
Excellent computer skills with an aptitude to learn technical processes quickly; comfortable using Windows environment. Mac experience helpful

Hardware & networking knowledge are an asset

A passion for troubleshooting software, hardware & technical issues & using terminology the customer understands

Able to prioritize & multitask in a self-directed & fast paced environment

Motivated to learn & adapt to complex & changing software

A desire to provide excellent customer service

Excellent written & verbal communication skills

Unwavering demeanor; exceptional with people

Required Professional Designation/Certification:
Post-secondary degree or diploma; Computer Science degree preferred.

Technical certifications are an asset

Who is TELUS?

We’re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

The TELUS team is as diverse as the society we live in and the customers we serve. We’re also passionate about creating success for our customers, our shareholders, our communities and our team.

Do you share our passion?

At TELUS,

you

create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Disclaimer

: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Primary Location

:

CA-BC-Kelowna

Schedule

:

Full-time