TELUS Communications Strategy Mgr-Capacity Planning Full Time in Calgary, AB

TELUS Communications

Branch Calgary AB CA

Strategy Mgr-Capacity Planning
Calgary, AB

Demonstrated leadership skills and ability to share / transfer information to convey needs and strategic direction at various levels of the organization….

The Strategy Manager role within the BCX Capacity Planning team is an exciting new opportunity available. Be part of a team to build the capacity planning capabilities to help take BCX to the next level. The objective is to ensure we balance our Customer First goals, TELUS Strategic direction and our desire to drive efficiencies into our business through the art of Capacity Planning.

Interlock with leadership teams across BCX, including Care, ISD, Assure and Field teams to create comprehensive business capacity plans and strategic outlook

Develop demand drivers and forecasts in collaboration with Sales, Marketing, Product Management and New Product and Service Teams

Negotiate priorities, project timelines and/or business case assumptions to ensure we provide the best in class customer experience and cost benefits to TELUS

Develop scenario based capacity plans and make recommendations to the BCX leadership team teams

Investigating, analyzing and making recommendations based on benchmarking exercises and support implement best practices across business unit.

Build and maintain relationships to coordinate effective delivery, this may include communication to business partners and/or SOW review.

Lead with the transformation and implementation of change on an end-to-end basis.

Provide mentoring and coaching to junior team members within and across group.


Required Knowledge:
Demonstrates a strong knowledge of capacity planning methodologies, business analytics and process methodology

Required Skills & Abilities:
Thinks “out of the box” and encourages others to do so.

Highly developed personal planning and organizational skills; negotiating, initiating, planning and organizing activities simultaneously with a project as well as with multiple projects in parallel.

Professional demeanor and confident leadership style; able to interact effectively with individuals across all levels of TELUS

Demonstrated leadership skills and ability to share / transfer information to convey needs and strategic direction at various levels of the organization.

Demonstrated ability to effectively set priorities, meet deliverables and work with minimal supervision.

Communication skills (including written, verbal, presentation & facilitation).

Required Professional Designation/Certification:
Technical/business Post-secondary diploma with a complementary business experience or a University Business Degree

Who is TELUS?

We’re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

The TELUS team is as diverse as the society we live in and the customers we serve. We’re also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living the

TELUS values

and delivering on our

Customers First commitments


Do you share our passion?



create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Primary Location



Other Locations


CA-ON-Toronto, CA-BC-Vancouver




or proceed with Standard Application Form.

Employment Type: Full Time
Location: Calgary, AB, CA
Posted on: 2015-07-31
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