Overview

TELUS Communications Manager, Field Support (Lower Mainland, BC) Full Time in Vancouver, BC

TELUS Communications

Branch Vancouver BC CA

Position:
Manager, Field Support (Lower Mainland, BC)
Location:
Vancouver, BC

You will be responsible for supporting your team in achieving world-class customer service levels, reliability, revenue, and operational performance in a safe…

Become a part of our National Business Delivery Team!
We are a team of approximately 500 members across Canada; we come to work every day excited on being the face of TELUS for all of our business clients, both large and small providing world class service. We pride ourselves on owing the end to end customer delivery experience, are easy to do business with, strive to continuously improve, have social responsibility and learn, grow and develop together. Our team members are highly accountable and take responsibility to ensure that we are delivering on what our customer’s needs are.
As a Manager, Field Support, you will be responsible for leading, inspiring and motivating a team of Business Service Delivery – Field Technicians across the Lower Mainland region of BC. You will be responsible for supporting your team in achieving world-class customer service levels, reliability, revenue, and operational performance in a safe and effective manner. Motivating yourself, your team, supporting change effectively and a strong focus on team culture and engagement are also critical to this role.
What You will do
  • Support a team of approximately 12-18 highly skilled service technicians who deliver TELUS Business products and services with the highest level of service
  • Create and support a high-energy, results-oriented, inclusive work environment that encourages your team members to give their best to our customers, fellow team members and, ultimately, to our shareholders
  • Act as the regional community point of contact for service issues and community involvement
  • Ensure the alignment of all decision-making and business plans with the TELUS Corporate Strategy and the top priorities of the National Business Delivery team
  • Collaborate effectively and professionally will all functional teams to ensure the best service possible for our customers
  • Actively support your team at customer locations re-enforcing our commitment to customer excellence
  • Evaluate and enable the ongoing training and development of your team; fostering a positive culture through formal and informal coaching and assessments
  • Support and lead transformational change for your team in an evolving technology industry
  • Participate in and lead programs that support our strategy and priorities
Qualifications
Your ideal profile includes:
  • Proven leadership experience leading and motivating team members to achieve their full potential
  • Ability to lead and motivate teams through change
  • Ability to effectively assess customer needs, taking responsibility for service related issues and concerns, whilst communicating in a professional manner
  • Ability to work with minimal supervision, self-motivate, take ownership of an area of operations, identify issues, and work independently; have a bias for action
  • Proven ability to deal effectively with safety, community, and operational issues
  • Sound analytical skills and the ability to use these skills to support various business decisions or proposals
  • Work experience in a highly operational role with sound decision making skills and proven outcomes
  • Being available day or night to meet critical customer service demands for your region
  • Telecommunications knowledge of data, broadband, voice, data, Internet of Things (IoT), Cloud based services, and wireless technologies
Professional Certification and Experience:
  • University degree or technical diploma from a recognized institution
  • 3-5 years of experience of managing a team in Customer Service, Sales, Production or Service Delivery environment; ability to lead virtual teams across multiple regional locations
  • Valid Class 5 Driver’s License required

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Vancouver, BC, CA
Posted on: 2018-05-23
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