TELUS Communications Manager – Field Support Full Time in Nanaimo, BC

TELUS Communications

Branch Nanaimo BC CA

Manager – Field Support
Nanaimo, BC

Understanding of telecommunications services and networks (inside and outside plant). Are you someone who is excited about customer service and technology and…

Are you someone who is excited about customer service and technology and someone who enjoys mentoring and leading your team to excellence? Do you want to join a diverse team that is passionate about putting our customers first and making a difference? If so, then this is the role for you. We are looking for a strong customer focused leader to join our Customer Solutions Delivery team in Victoria, Nanaimo or Port Alberni. As a Manager – Field Support, you will be responsible for motivating and engaging a team of Install and Repair Technicians that will deliver extraordinary voice, data and video experiences to our customers. You will demonstrate leadership among your peers and possess a strong mentoring background to be successful in this role.

You will build and support a high-energy, inclusive work environment.
Champion a performance management culture through formal and informal coaching and assessment.
Improve each customer’s likelihood to recommend TELUS products and services by ensuring that your Install & Repair Technicians deliver exceptional service.
To meet and exceed Customer service, productivity, quality, revenue, and regulatory requirements.
Support TELUS strategic objectives through project work and prime-ships in cross-functional teams.
Work with upstream and downstream partners to ensure the best service possible for our customers.
Support, interpret and implement the Collective Agreement including any disciplinary activities, grievance reviews and support of the arbitration process.
Work will be in accordance with service standards and project requirements as well as other regulatory and mandatory criteria (e.g. Safety, occupational health, authorizations, collective agreements, CRTC basic service obligation, etc.

Required Knowledge:
Understanding of telecommunications services and networks (inside and outside plant).
Basic office productivity tools (Excel, PowerPoint, Word, etc.).
Knowledge of any TELUS specific applications (SRM, FieldLink, Click Schedule, CSD KPI Dashboard, OATS, etc.) would be a huge plus.

Required Skills & Abilities:
Ability to lead and develop a high-performance team in a Customer First-oriented business.
You will possess a valid Class 5 Drivers License.
Excellent communication skills – the ability to succinctly and clearly explain tactical plans, expectations and link these tactical plans to corporate strategic priorities for our frontline team members.
Ability to drive team engagement in a collaborative and respectful manner.
A bias for action – not only to plan and delegate, but actively lead and/or take initiative to ensure that actions and projects are on track.
Sound analytical skills – and using these skills to support and uphold business decisions and/or proposals.

Required Professional Designation/Certification:
Diploma in Management and/or related Technology (or equivalent experience).

Required Experience:
Leading a team in Customer Service, Production or Field Service Delivery environment would be a big advantage.
Experience in managing and leading in a unionized environment is preferred.
Previous craft or field experience is an asset.
Experience working with cable plant technologies and maintenance procedures would be an asset.

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Nanaimo, BC, CA
Posted on: 2017-11-17
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