Overview

TELUS Communications Business Sales Representative – Temporary – (Part-Time) Temporary in Burnaby, BC

TELUS Communications

Branch Burnaby BC CA

Position:
Business Sales Representative – Temporary – (Part-Time)
Location:
Burnaby, BC

At TELUS, we understand that a big part of our success comes from the people we hire. We are looking for employees who will be able to provide sales and

At TELUS, we understand that a big part of our success comes from the people we hire. We are looking for employees who will be able to

provide sales and retention solutions for business clients related to wireless and wireline telecom products and services.

MAIN RESPONSIBILITIES:
Retention

Attend to inbound client’s requests regarding telecom product and services; prevent loss of service; and discuss clients business needs and provide a solution-based recommendation.

Account Administration

Provisioning of products or services sold; completion of related paperwork/forms.

Update and maintain client records, files and related business information.

Communication

Liaise between different departments related to client questions, concerns, issues etc. acts as a focal point in resolving such matters.

Customer Service

Provide exceptional service to external and internal customers.

Maintain a “Customer First” attitude.

Use of soft skills to build customer relationships and empathy to diffuse potential escalations.

Qualifications

Required Knowledge:
Client needs are understood and a competitive solution is recommended.

Account information and records are current and accurate.

Help increase our Likelihood to Recommend (L2R) and Voice of Customer (VOC) scores by providing exceptional customer service.

Meet or exceed sales targets by reducing churn and retaining customers.

Meet or exceed call metrics.

Required Skills & Abilities:
Skills & Knowledge

Of solution-based sales techniques.

Of telecom products and services

Of competitor products and services to win/retain client accounts.

Of job related systems and databases.

Of common business software applications.

Effort

Attentive listening on inbound queue.

Focus on computer monitor while listening attentively to client queries, and accurately provisioning service order(s).

Responsibility

For developing and recommending competitive telecom solutions to meet client needs and expectations within guidelines.

For issuing customer requests to facilitate the provisioning of service.

Working Conditions

Automated Call Distribution (e.g.: queue) environment.

Occasional challenging client interactions.

Qualifications:
Demonstrate empathy in customer interactions

Demonstrate the ability to build rapport in a quick and dynamic environment

Successful experience in a sales role.

Knowledge of service order provisioning and related systems.

Demonstrated business acumen.

Knowledge of voice and data/IP products and services.

Knowledge of wireless services/devices

Knowledge of communication industry.

Demonstrated competency in determining and analyzing complex business customer needs and recommending integrated solutions in a competitive sales environment.

Demonstrated competency in determining and analyzing customer needs and recommending solutions in a competitive sales environment.

Aptitude for customer service.

Aptitude for sales and client retention

Must possess keyboarding skills.

Maintain a high degree of accuracy and attention to detail.

Ability to effectively compile information, analyze data and make sound judgments.

Must be willing and able to work various shifts as assigned based on business needs.

Must possess Personal Computer navigational skills.

Demonstrated professional oral and written communications skills.

Fluent in English.

Self-motivated, work well with minimal or no direct supervision.

Ability to effectively handle both favourable and unfavourable customer interactions with ease.

Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required.

Ability to work effectively in a team environment and collaboratively with other departments.

Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment.

Demonstrated ability in planning and organizing to meet scheduled deadlines.

Commit to continuous learning. Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams.

Must meet applicable testing requirements.

Who is TELUS?

We’re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

The TELUS team is as diverse as the society we live in and the customers we serve. We’re also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living the

TELUS values

and delivering on our

Customers First commitments

.

Do you share our passion?

At TELUS,

you

create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Primary Location

:

CA-BC-Burnaby

Schedule

:

Part-time

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Burnaby, BC, CA
Posted on: 2015-08-16
Posted by: