Overview

TELUS Communications Business Help Desk Specialist I – Customer Service & Operations Part Time in Montréal, QC

TELUS Communications

Branch Montréal QC CA

Position:
Business Help Desk Specialist I – Customer Service & Operations
Location:
Montréal, QC

Working knowledge of the Internet & Internet technological/industry trends. Proven capacity to learn and share information with others….

Join our team
Here’s the impact you’ll make and what we’ll accomplish together
Working in a call center environment, you will be responsible to directly interact with TELUS clients in a professional manner, in order to facilitate and satisfy customer requirements and enhance TELUS’ business position.
Here’s how
  • Responsible for providing world-class technical and non-technical support in a call centre environment to our customers
  • Interpret customer requirements and communicate solutions to our customers
  • Ensure excellent customer service by communicating with the internal team on behalf of the customer, and/or ensure an appropriate transfer to the responsible department when required
  • Interact with both internal and external clients in a multi-tiered environment
  • Identify customer requirements; initiate and/or update systems
  • Keep updated on current network information and perform call tracking
  • Liaise with Business Partners and internal support for system and/or partner service outages
Qualifications
You’re the missing piece of the puzzle
  • Strong problem solving and troubleshooting skills allowing you to efficiently and effectively identify problems and apply appropriate solutions
  • Working knowledge of the Internet & Internet technological/industry trends
  • Working knowledge of personal computers, software, email and operating systems
  • Technical knowledge of data/IP products and services
  • Bilingual (English & French) is required
  • Familiarity with trouble reporting systems
  • Information Technology (IT), Wireless & Audio/Video conferencing knowledge or work experience would be an asset
  • Technical knowledge of voice products and services
  • Superior customer service and communications ,oral and written skills, with ability to adapt styles to the situation and context
  • Strong problem-solving and trouble-shooting skills
  • Proven capacity to learn and share information with others
  • Ability to work with a minimum of supervision and be team oriented
  • Strong keyboarding skills
  • Ability to work in a fast paced environment and effectively manage multiple tasks
  • Must maintain a high degree of accuracy and attention to detail
  • Ability to effectively compile and analyze data and make sound recommendations
  • Experience in direct front-line customer support or service, preferably in a technical or operating systems support role (minimum of one year)
Additional Requirements:
  • Reliability and regular attendance is essential
  • Must be able to work in a measured and monitored environment
  • Ability to work efficiently in an environment with limited ability to move about
  • Must be willing to work various shifts as assigned (includes evenings, nights, weekends and statutory holiday) in a 24/7 work environment
  • Must be able to attend 100% of training to be considered for the position (4 weeks)

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Montreal, QC, CA
Posted on: 2018-07-28
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