Overview

TELUS Communications Business Analyst II (Wireline Capacity Planning) Full Time in Vancouver, BC

TELUS Communications

Branch Vancouver BC CA

Position:
Business Analyst II (Wireline Capacity Planning)
Location:
Vancouver, BC

Post-secondary degree in business management, finance or a related field preferred. Advanced Microsoft Office ability (especially MS Excel)….

Successful candidate reports to the Manager of Business Analysis within the Client Experience Command Centre. Role is responsible for the overall management and creation of workforce management forecasts, models, and schedule creation within the call centre environment.
Responsibilities:

  • Provide analysis and guidance in regards to call centre operational metric results and findings
  • Ability to analyze data and at a high level, and communicate findings and strategy to the Client Experience Senior Leadership Team

Qualifications
Required Knowledge:

  • Knowledge and experience in a workforce management environment
  • Strong knowledge of call centre metrics

Required Skills & Abilities:

  • Excellent written and communication skills with the ability to present information at all levels of the organization
  • Strong analytical abilities to provide develop strategies based on historical and current data
  • Strategic thinker
  • Advanced Microsoft Office ability (especially MS Excel)
  • Proven ability to manage people and processes
  • Demonstrated management leadership skills – ability to build high performance teams, motivate and influence employees to exceed performance initiatives, and possess an understanding of the business and financial elements of a large operation
  • Demonstrated ability to work with peers in a cross-functional setting
  • Highly motivated, creative, self-sufficient with ability to work successfully under pressure
  • Passion for excellence, strong work ethic and solutions-oriented
  • Fast learner with an entrepreneurial spirit
  • Creativity and problem solving ability to overcome unexpected obstacles
  • Ability to drive self-directed initiatives – proactively identify when it’s necessary to take certain steps and move ahead with confidence
  • The ability to build a collaborative environment that utilizes the ‘fair process’ approach to solution building with team and partners

Required Professional Designation/Certification:

  • Post-secondary degree in business management, finance or a related field preferred
  • Training and certification with forecasting/scheduling and related software packages

Required Experience:

  • Minimum 3-5 years workforce management experience
  • Experience with new builds/restructures
  • Experience working in fast-paced, continually changing environments

Who is TELUS?

We’re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

The TELUS team is as diverse as the society we live in and the customers we serve. We’re also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living the TELUS values and delivering on our Customers First commitments .

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Primary Location : CA-BC-Vancouver
Other Locations : CA-AB-Edmonton, CA-AB-Calgary, CA-ON-Scarborough

Schedule : Full-time

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Vancouver, BC, CA
Posted on: 2015-07-10
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