TELUS Communications Account Support Rep Full Time in Toronto, ON

TELUS Communications

Branch Toronto ON CA

Account Support Rep
Toronto, ON

Support pre-sale solution trials through development and management of implementation support plans. Support Account Managers for assigned activities;…

Working in conjunction with the Majors Account Managers, the ASR will be responsible for meeting and exceeding revenue targets for an assigned account territory. Primary areas of focus will be lead generation, deal management and completion activities as necessary, day-to-day operational support for the account base and administrative duties as required.

Accountable to support the TELUS Business Solutions team for the growth and acquisition of revenues within assigned account base

Prospect actively to uncover new opportunities to enhance client base within the account territory and work with the Account Managers to determine best approach

Act as an advocate within TELUS to support the customer when dealing with service issues

Support pre-sale solution trials through development and management of implementation support plans

Support client moves, adds, changes and organic growth on account(s) for contract renewal and for potential sales opportunities

Develop long term key business relationships at the operational levels with clients by positioning TELUS as a key component of the customer’s business strategy

Contact customers to discuss the client’s business for contract renewal; explains and recommends TELUS products and services to meet customer needs; prepares costing estimates; initiates sales process

Assist in development of strategic account plans and business plans

Support Account Managers for assigned activities; gathering and compiling information; initiation of hand-off documents, coordinating internal resources for data gathering, develops quotes, processing contracts, and delivering proposals for services and products, etc.

Maintain an accurate sales funnel management and sales forecasting

Maintain current knowledge of TELUS offerings, competitive offerings, and emerging technologies, and their ability to meet the customer’s needs


Required Knowledge:
Ability to develop relationships and profile customer information

Ability to manage and grow the relationship within large Enterprise accounts

Demonstrated competency to consistently sell application-based solutions in the boardroom of large Enterprise accounts

Ability to view the sale from the customer’s perspective

Ability to foster a trust based relationship with the customer

Solutions approach to selling – value at the application level

Required Skills & Abilities:
Ability to build relationships – rapport building

Ability to persuade and influence

Personal drive

Problem solving ability – questioning and analysis

Knowledge of business needs and decisions

Ability to understand business objectives

Client business acumen

Professional communication skills – including active listening skills

Data and IP competencies

Positive attitude

Team player

Strategic planning

Technical knowledge

Required Professional Designation/Certification:
Ability to cope with ambiguity

Ability to set and meet objectives and deal with highly competitive market demands

Ability to deal with escalations and skilled at removing process obstacles

Ability to work with diverse groups in terms of geography and discipline in order to deliver products and services

Teambuilding, communications and leadership development skills

Competitive, creative and expert at identifying and building relationships

Effective time management and organizational skills

Required Experience:
A minimum of 2 years of successful sales/sales support experience in IT/telecommunications industry, with a preference for direct experience dealing with large Enterprise customers

Demonstrated experience managing complex solutions within large customers

Consistent high performance against targets

Evidence of selling and managing customer relationships

Ability to perform well in a team environment

University or post-secondary education degree is preferred

Who is TELUS?

We’re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

The TELUS team is as diverse as the society we live in and the customers we serve. We’re also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living the

TELUS values

and delivering on our

Customers First commitments


Do you share our passion?



create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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Employment Type: Full Time
Location: Toronto, ON, CA
Posted on: 2015-08-18
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