Teledyne DALSA IT Technical Specialist – 12 month contract Temporary in Waterloo, ON

Teledyne DALSA

Branch Waterloo ON CA

IT Technical Specialist – 12 month contract
Waterloo, ON

To help support the growth in our Waterloo office we are currently seeking an IT Technical Specialist reporting to the IT Management Team….

Our Company is built on employee mutual commitment and respect, enthusiasm and progress.

Teledyne DALSA is a subsidiary of Teledyne Technologies Inc., a U.S. publicly listed enterprise, and specializes in the manufacture, design, research and development of high performance CMOS and CCD image sensors and modular expandable cameras. Teledyne DALSA’s products are used worldwide in machine vision, document scanning, image capture, surveillance, process monitoring, manufacturing inspection, medical imaging, and multi media.

To help support the growth in our Waterloo office we are currently seeking an IT Technical Specialist reporting to the IT Management Team. The IT Technical Specialist will work with Teledyne employees across the globe as well as close interaction with the IT Shared Services Team.
Essential Duties and Responsibilities

  • Ensure 24/7 operation and remote access for customer business critical systems.
  • Onsite Support – Based out of our Waterloo, Ontario location and will also be responsible for IT support for our other Teledyne DALSA locations. Some travel between other Teledyne locations will be a requirement for this position as well as working as part of a virtual team to provide customer support, troubleshoot and resolve IT incidents and requests (tickets), and escalate un-resolved tickets and follow up through completion on the tickets.
  • Customer Service –Responsible for interfacing directly with the Teledyne employees who have IT problems. This will be done in person, via phone and various forms of written communication (e.g. email, ticketing system and instant messaging).
  • Troubleshooting / resolution – Responsible for trouble shooting and resolving all IT “tickets” (i.e. incidents and requests) received from the IT Help Desk. The tickets will be span all areas of IT (e.g. general PC issues, local printer issues, mobile phone requests, system access, application issues, data base issues, server issues, network issues, security issues, virus detection, etc).
  • Assignment and Escalation – The position will be responsible for escalating IT “tickets” (i.e. incidents and requests) to the appropriate IT team (e.g. IT infrastructure, application team, security team) if he/she is not able to resolve the ticket. During assignment and escalation, the Specialist will be responsible for communicating with both the client and the technical team to which the ticket has been assigned.
  • Project Assignments – Will periodically be assigned project work in parallel with support responsibilities. Typical projects could include computer upgrade deployments, server/applications/vendor implementation support, facility moves, etc.

Education / Professional Qualifications

One of the following Qualifications is mandatory

  • Computer Studies & Information Technology Program related discipline
  • Microsoft Certified Desktop Support Technician (MCDST)
  • CompTIA A++


  • 1-3 years of relevant experience in a similar role
  • The role would suit an experienced IT support person or recent graduate with good all-round knowledge of IT in particular MS OS and applications
  • Must have excellent communication skills and the ability to work unsupervised for the majority of the time

Other Requirements

  • Ability to travel to DALSA sites globally
  • Full Driver’s License and Passport
  • After hours on call on a rotating basis

Please quote file number DDITS0917 and include references with your resume.

Teledyne DALSA offers competitive salary. Teledyne DALSA is an Equal Opportunity Employer. Only those applicants invited for an interview will be contacted. We thank everyone who applies.

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Waterloo, ON, CA
Posted on: 2017-10-29
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