Overview

TEEMA Solutions Group Travel Agency Delivery Specialist Full Time in Vancouver, BC

TEEMA Solutions Group

Branch Vancouver BC CA

Position:
Travel Agency Delivery Specialist
Location:
Vancouver, BC

You have a strong knowledge of the travel industry to be able to support a team of agents. If you are interested in this position and meet the above criteria,…

As a Service Delivery Specialist, you will be working with an agency that is one of the Top 10 Agencies in Canada. The team is growing fast. You have a strong knowledge of the travel industry to be able to support a team of agents. This very interesting oppotunity will be the first line of contact for franchises and agents for training and support.

This is a key role in the ongoing development of training programs and the product and technology infrastructure of the company.

The Service Delivery Specialist works closely with the marketing team and also with the supplier and revenue specialist to ensure the appropriate level and methods of support for suppliers.

Things you need to have:

  • SABRE (GDS) is a must
  • Expereince with all aspects of ticketing
  • Comfortable with today’s business technology and able to teach others
  • Customer service oriented approach
  • Outgoing personality, used to team environments

What you will be doing:

  • A key individual in the identification of technological business needs and leading of technology oriented business projects
  • Coordinates technology infrastructure of the company including planning, inventory, maintenance and support
  • Provides recommendations and advice to the COO about technology related to business development, effciencies and maintaining a competitive leading edge in the industy
  • Creates and manages network users
  • Provides technical and product related support to agents and franchisees
  • Key point of contact for third party technology suppliers and certain product suppliers
  • Leader for agent orientation and ongoing training for product and technical subjects. Coordinates with the marketing team on marketing training topics
  • Coordinates with the COO and other team members on onboarding process for new agents and franchises

If you are interested in this position and meet the above criteria, please send your resume to Barb Collum at [email protected]

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Vancouver, BC, CA
Posted on: 2015-02-12
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