Overview

TD Bank Operation Support Part Time in North York, ON

TD Bank

Branch North York ON CA

Position:
Operation Support
Location:
North York, ON

Identify, resolve, or escalate service delivery issues and/or complaints. Update service call tickets with relevant information from service providers or…

Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions

  • Ensure change activities are performed on time, minimizing risk to the service/business environment
  • Identify, resolve, or escalate service delivery issues and/or complaints
  • Perform Base 24 and TMS updates
  • ReviewDispatch service callswork orders with accuracy and detail
  • Dispatch reviewed service calls to assigned service providers
  • Update service call tickets with relevant information from service providers or internal departments as required
  • Follow up with service providers for any service calls outside of our Service Level Agreement
  • Vendor Management – Monitor Service Calls and Work orders to completion.
  • Perform HSDPA swaps with Bell (for our wireless devices)
  • Review closure requests and determine accuracy before closing the ticket
  • Data entry
  • Job Requirements

    • Attention to detail

    • Strong team player
    • Problem Solving skills
    • Strong Oral and Written Communication Skills
    • Proficiency with Microsoft Office and Microsoft Operating system
    • Bilingual (FrenchEnglish) would be an asset.
    • The ability to operate under tight deadlines in a fast paced call centre
    • Knowledge of Point of Sales systems would be preferred
    • Perform Base 24 and TMS updates
    • Knowledge of MFOCUS, BASE 24 and TMS would be preferred

    Inclusiveness
    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

    **Province/State (Primary)
    Ontario

    City (Primary)
    North York

    or proceed with Standard Application Form.

    Employment Type: Part Time
    Location: Toronto, ON, CA
    Posted on: 2017-10-29
    Posted by: