Overview

TD Bank Customer Support Team Member, Client Service Center Full Time in Halifax, NS

TD Bank

Branch Halifax NS CA

Position:
Customer Support Team Member, Client Service Center
Location:
Halifax, NS

Plays a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customer concerns are being handled…

Key responsibilities include, but are not limited to:

  • Provide Legendary customer experience via inbound call, following appropriate authentication and risk assessment protocols.
  • Advise customers on payment amounts, methods, dates and fees of payments; policy renewals dates of existing policies, reprinting of statements; proof of insurance; mail/email/fax proof of insurance.
  • Meet required call quality, compliance, call handle time, calls per hour, cross sales and call productivity goals.
  • Demonstrate professionalism and leadership during all interactions; taking ownership of customer problems and provide first contact resolution at every opportunity.
  • Plays a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customer concerns are being handled appropriately, while working a dynamic fast pace environment
  • Promotes client loyalty through attention to detail and relationship-building
  • Achieve referral quote (cross-sell) objectives through inbound phone calls, conduct assessment of potential insurance needs, cross-sell a quote and successfully transition customer to a licenced Advisor.

Job Requirements
A high degree of persuasiveness to ensure customer is referred to a licensed Advisor once an opportunity has been identified.

A customer-centric focus with the ability to professionally communicate both verbally and written, to quickly developing rapport.

Analytical and problem resolution skills.

Strong work ethic and self-starter with the ability to effectively manage multiple priorities and adapt to change within a face-paced business environment.

Must be comfortable working in a statistically driven environment.

You have a minimum of 1 year customer service, sales or call center experience.

College or University Diploma (preferred).

Fluently bilingual (French/English) is an asset.

Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Province/State (Primary)
Nova Scotia

City (Primary)
Halifax

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Halifax, NS, CA
Posted on: 2016-09-21
Posted by: