TD Bank Claims Analyst, Field Residential Full Time in Kelowna, BC

TD Bank

Branch Kelowna BC CA

Claims Analyst, Field Residential
Kelowna, BC

You possess a valid driving license. You possess a valid Claims Adjuster certificate from the Autorité des Marchés Financiers (AMF)….

Reporting to a Team Leader, Claims Services, the Residential Field Analyst is responsible for the handling of residential field claims requiring on-site inspections; scoping of damages, assigning appropriate contractor or supplier as required; meeting with the insured to provide guidance to facilitate claim settlement.

Manages and settles residential field claim files in accordance with operational standards.

Provides personal client service while settling claims with the insured.

Completes estimates, and negotiates with contractor(s) on residential repairs.

Controls expenditures on all claim settlements.

Assists internal and external colleagues during busy periods as required.


Job Requirements

You have a thorough knowledge and understanding of the home insurance policy coverage.

You have a thorough knowledge of residential construction procedures and restoration practices.

You have strong client service orientation.

You demonstrate superior interpersonal and communication skills.

You have sound problem-solving and analytical skills.

You have effective negotiation skills.

You have the ability to exercise good judgement in the settlement of claims.

You have excellent organization and time management skills.

You have solid computer skills.

You have a sound knowledge and experience in handling structural claims

You are familiar with the Xactimate and Xactanalysis estimating systems

You must have a clear Drivers Abstract

College/University degree would be an asset.

Completion of CIP, and/or related courses an asset

Additional Information

If this position is located in Quebec:
Fluently bilingual (French / English)

You possess a valid driving license

You possess a valid Claims Adjuster certificate from the Autorité des Marchés Financiers (AMF)

Skills Category

Analytical skills –

Impact & Influencing –

Interpersonal Skills –

Listening Skills –

Negotiation Skills –

Time Management –

Computer skills –

Customer Service –

Effective Communication –


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

TD is committed to providing accommodations. if you require an accommodation, we will work with you to meet your needs.

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Employment Type: Full Time
Location: Kelowna, BC, CA
Posted on: 2015-01-26
Posted by: