TD Bank Call Center Agent – Full time – 6 months contract Full Time in Montréal, QC

TD Bank

Branch Montréal QC CA

Call Center Agent – Full time – 6 months contract
Montréal, QC

Chat, Social Media and Electronic Communication Guidelines, Authentication, KYC, AML). Provide Legendary customer experience over the phone and while supporting…

As a Web Inbound Support agent, your main role is to provide assistance to the visitors of our websites and provide technical support regarding our web quotes system. You will interact with customers either by email or by telephone. You will explain corporate policies and procedures, and on certain occasions, do the proper follow ups. The mandate of the Web Inbound Support agent is limited to the applicative aspect of the websites. No insurance knowledge is required.

Achieve a high level of success by understanding client needs relating to web technical support including login issues, investigations (MyInsurance Support team), system support (Quoters/MyInsurance) and navigation inquiries (MyInsurance Portfolio).
Respond to customer requests from current and future TD customers who may have questions about TD platforms:

  • How to Product Features
  • Technical Support
  • Account Setup
  • Password Resets
  • Platform support
  • System

Job Requirements
• Exercise a high degree of judgement

  • Able to articulate complex thoughts in an understandable, concise and business-like manner while ensuring customer understanding
  • Exceptional communication skills both written and verbal
  • Proven verbal and written abilities both in fluent French and English
  • Ability to multi-task in a fast-paced, dynamic work environment
  • Very flexible within operating hours (M-F 8 a.m. to 10 p.m. and Saturday 9 a.m. to 6 p.m.)
  • Strong knowledge of the Internet and of other IT search engine tools
  • Ability to work effectively within a close team environment
  • Highly flexible and able to adapt to quickly changing priorities
  • Competence in customer service environment
  • Strong problem solving skills
  • Strong technical skills
  • Self-starter with ability to work both independently and collaborative
  • Demonstrate professionalism and leadership during all interactions; take ownership of customer problems and provide first contact resolution at every opportunity
  • Maintain exceptional knowledge and understanding of all pertinent procedures
  • Meet required call handle times, benchmarks and metrics
  • Meet compliance requirements of the role. Assume responsibility to minimize risk by complying with all TDBG and Industry Codes of Conduct (i.e. Chat, Social Media and Electronic Communication Guidelines, Authentication, KYC, AML).
  • Provide Legendary customer experience over the phone and while supporting TD Insurance Digital Support

Additional Information
***We are offering 3 full time position – 6 months contract***

Full time of 35 hours a week.You must be available and flexible to work; this is a quarter by quarter schedule. Monday to Friday 8 am to 10 pm and Saturday 9 am to 6 pm

Start date: April 16th 2018

Must be available to follow a one week full time training – Monday to Friday 9am to 5pm


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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Employment Type: Full Time
Location: Montréal, QC, CA
Posted on: 2018-03-07
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