TD Bank Branch Manager Trainee Full Time in Winnipeg, MB

TD Bank

Branch Winnipeg MB CA

Branch Manager Trainee
Winnipeg, MB

Demonstrate leadership as per TD management practices and Leadership Profile. Lead and apply the performance management process, supporting employees in their…

Customer Experience

  • Proactively demonstrate lobby leadership in the customer lounge, help & advice area and in self serve areas of the branch with the goal to deliver legendary customer experience and create a positive “First Impression’” by greeting and engaging them in a range of sales, service and informational conversations
  • Lead and model exceptional service delivery at every customer interaction
  • Ensure employee scheduling is optimal to meet customer demands and ensure compliance with internal Hours of Work Policies
  • Lead on the execution of the branch CEI plan and support achievement of CEI objectives
  • Coach to ensure customer problems are handled appropriately, and participate in the negotiation and resolution where necessary
  • Actively promote TD Canada Trust’s image within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
  • Lead and coach the team on advice giving strategies to improve the overall customer experience
  • Ensure the customer area is professional and inviting in appearance

Develop and Manage the Team / Teamwork

  • Lead and apply the performance management process, supporting employees in their personal and performance development by utilizing learning maps and external courses, as appropriate
  • Develop and manage the branch team by recruiting, coaching and recognizing employees
  • Engage in and support the training and development of employees with both internal and external training
  • Create and foster a cohesive team, and promote a positive work environment
  • Demonstrate leadership as per TD management practices and Leadership Profile
  • Lead and follow up on action plans to improve the employee experience

Business Results

  • Meet or exceed branch business objectives by negotiating and executing branch business plan
  • Plan and execute business development activities, review and communicate results, and adjust tactic accordingly
  • Coach team to proactively identify customer needs and to deliver on the business sales, advice and CEI strategies
  • Identify and develop relationships with existing customers (personal and small business) and external referral sources to generate demand for Bank products/services

Internal Practices & Processes

  • Achieve branch objective for Operational Excellence
  • Follow and ensure employees are knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations
  • Follow and ensure employees understand and apply bank/branch operating policies and procedures – which may include assuming responsibility for the branch opening and closing procedures on a rotational basis
  • Ensure necessary due diligence is taken to support the accuracy of all customer transactions

Job Requirements
Accreditation Requirements :

  • Mutual Fund License (for two years)
  • Branch Compliance Officer’s Course
  • Completion of the CSI’s PFPC Course is recommended but not required

Additional Information
It is understood that you will have flexibility to work evenings and weekends when required on a rotational basis as part of the branch team.

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

TD is committed to providing accommodations. if you require an accommodation, we will work with you to meet your needs.

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Employment Type: Full Time
Location: Winnipeg, MB, CA
Posted on: 2015-09-23
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