Talent Quest Ltd German speaking Customer Management Executive Contract in Surrey, BC

Overview

Talent Quest Ltd

Branch Surrey BC CA

Position:
German speaking Customer Management Executive
Location:
Surrey, BC

Responding to healthcare professionals’ requests for shipment details and order status. Responding to queries from healthcare professionals, providing accurate…

– Pharmaceutical sector

Reference: VR/01626

Location: Surrey, South West London

Type: Temporary, full-time

Salary: £25,000 paid pro rata

Client Profile:
Would you like to be part of an ambitious and rapidly growing organisation, where everything you do will positively impact the lives of medical patients globally? Do you have a steady track record of customer service, in a professional office-based or contact centre environment? We are looking for the highest calibre of German speaking Customer Management Executives, to manage inbound and outbound customer communications, via phone email and fax. A mature attitude, problem solving skills and genuine passion for customer satisfaction is essential!

Role Description:

• Providing critical customer support to medical professionals requiring access to specific medicines on behalf of their patients.
• Professionally handling all inbound and outbound customer correspondence via phone, fax and email, providing a knowledgeable and efficient response to every customer, redirecting queries as appropriate.
• Supporting the pharmaceutical operations team, in delivering access to specific medicines, in line with budget, time line and client needs.
• Responding to queries from healthcare professionals, providing accurate programme documentation and order processing information.
• Identifying new customer accounts and providing a company welcome pack.
• Responding to healthcare professionals’ requests for shipment details and order status.
• Identification and escalation of drug safety cases, and reporting actual or possible adverse events to the drug safety team.
• Adhering to regulatory, quality and compliance guidelines in line with standard operating procedures.

Person Specification:

• Fluent to native level in German and to business level in English.
• Demonstrated administrative, planning, and organisational experience in a commercial environment.
• Experienced in working to business deadlines, prioritising workloads and dealing with urgent requests.
• Excellent proven customer relationship building skills
• The ability to facilitate cross-functional working, internally and with customers.
• Familiarity with KPIs and SLAs.
• Strong, proven attention to detail and process-driven.
• Puts the wellbeing of the patient first at all times.