Systématix 11) Help Desk IT Support Full Time in Montréal, QC


Branch Montréal QC CA

11) Help Desk IT Support
Montréal, QC

5-8 years in an IT end user support environment. Participates in coordinating user relocation support for all IT equipments….

Responsabilities :

  • Works on the assembly, configuration, installation and level II / III support of computer hardware and software including peripherals and components
  • Maintains and creates standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities
  • Responsible in coordinating internal and departmental project initiatives which may involve multiple IT/User groups
  • Makes recommendations on lifecycle of IT technologies and processes
  • Provide multi-sites support outside of our main head quarters
  • Support Telecommunications hardware/software assets such as VOIP, Cellular and mobile devices
  • Actively monitors, detects and removes malwares and illegal or non-authorized software
  • Participates in coordinating user relocation support for all IT equipments
  • Performs cleaning and preventive maintenance of IT equipment and network closets
  • Implements, supports and monitors internal applications and tools used by the IT operations group
  • Work with vendors to resolve issues and product software updates based on new releases
  • Assists the IT Group Leader with improvements to processes and establishing and maintaining a set of Service Level Agreements (SLA) applicable to the IT operations groups

Requirements :

  • Minimum 5 years experience
  • Excellent knowledge and troubleshooting of computer operating systems and office applications (Microsoft windows Office and O/S, MAC, Outlook, VPN, antivirus, Encryption)
  • Excellent knowledge and troubleshooting of computer hardware computers, portable devices, and related peripherals
  • Strong knowledge of support principles, methods, and procedures in operating computers and peripheral equipment
  • Excellent troubleshooting skills to diagnose/repair various hardware and software
  • Knowledge of Microsoft active directory architecture
  • Excellent knowledge of ESD Electrostatic Discharge guidelines
  • Knowledge on Network services such as VPN remote access, LAN/WAN, DNS, FTP and Proxy
  • Technical Degree (DEC)/College diploma in a technology discipline and/or an equivalent combination of education and related experience
  • 5-8 years in an IT end user support environment
  • Considerable knowledge on support of computer hardware and software, telecommunications and networking
  • Understanding of ITIL processes
  • Bilingual (English and French)

Apply now at: Dussault.mathilde @ systematix.com

* Only selected candidates will be contacted. Thanks for your interest!

Job Type: Full-time

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Employment Type: Full Time
Location: Montreal, QC, CA
Posted on: 2017-11-17
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