Systématix 11) Help Desk IT Support Full Time in Montréal, QC

Overview

Systématix

Branch Montréal QC CA

Position:
11) Help Desk IT Support
Location:
Montréal, QC

5-8 years in an IT end user support environment. Participates in coordinating user relocation support for all IT equipments….

Responsabilities :

• Works on the assembly, configuration, installation and level II / III support of computer hardware and software including peripherals and components
• Maintains and creates standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities
• Responsible in coordinating internal and departmental project initiatives which may involve multiple IT/User groups
• Makes recommendations on lifecycle of IT technologies and processes
• Provide multi-sites support outside of our main head quarters
• Support Telecommunications hardware/software assets such as VOIP, Cellular and mobile devices
• Actively monitors, detects and removes malwares and illegal or non-authorized software
• Participates in coordinating user relocation support for all IT equipments
• Performs cleaning and preventive maintenance of IT equipment and network closets
• Implements, supports and monitors internal applications and tools used by the IT operations group
• Work with vendors to resolve issues and product software updates based on new releases
• Assists the IT Group Leader with improvements to processes and establishing and maintaining a set of Service Level Agreements (SLA) applicable to the IT operations groups

Requirements :

• Minimum 5 years experience
• Excellent knowledge and troubleshooting of computer operating systems and office applications (Microsoft windows Office and O/S, MAC, Outlook, VPN, antivirus, Encryption)
• Excellent knowledge and troubleshooting of computer hardware computers, portable devices, and related peripherals
• Strong knowledge of support principles, methods, and procedures in operating computers and peripheral equipment
• Excellent troubleshooting skills to diagnose/repair various hardware and software
• Knowledge of Microsoft active directory architecture
• Excellent knowledge of ESD Electrostatic Discharge guidelines
• Knowledge on Network services such as VPN remote access, LAN/WAN, DNS, FTP and Proxy
• Technical Degree (DEC)/College diploma in a technology discipline and/or an equivalent combination of education and related experience
• 5-8 years in an IT end user support environment
• Considerable knowledge on support of computer hardware and software, telecommunications and networking
• Understanding of ITIL processes
• Bilingual (English and French)

Apply now at: Dussault.mathilde @ systematix.com

* Only selected candidates will be contacted. Thanks for your interest!

Job Type: Full-time