Sync Systems Solutions Ltd. IT Helpdesk Technician Contract in Markham, ON

Sync Systems Solutions Ltd.

Branch Markham ON CA

IT Helpdesk Technician
Markham, ON

Provide first level technical support to users including:. IT Help-desk Technician. Support the client’s suite of software which includes but is not limited to:…

IT Help-desk Technician

The Help-desk Specialist is the first point of contact for questions, requests, and problems pertaining to end user computing tools, telecommunications, networks and in-house applications.

The Help-desk Specialist will be required to assist with all facets of the Help-desk. Responsibilities include but are not limited to:

  • Install, configure, and maintain desktop images for various hardware platforms
  • Support the client’s suite of software which includes but is not limited to: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), ERP System, AutoCAD, and other business critical application
  • Deliver assistance to users in the resolution of computer and application problems by responding to requests in a timely, methodical and accurate manner
  • Research, resolve and respond to user issues over the phone, at their desk or by connecting remotely:
  • Provide first level technical support to users including:
  • Internet related configuration and troubleshooting
  • Configure, maintain, and troubleshoot application software, desktop operating systems, PC’s and associated peripherals
  • Basic network troubleshooting
  • Create, follow up and Resolve tickets utilizing software ticketing system under Service Level agreements (SLA)
  • Proactively keep users informed. Follow up with users about outstanding issues, problems, escalations and provide update on resolution or changes in timelines
  • Maintain an up-to-date listing of all computer inventory located within the firm including contract vendors for service and hardware replacements
  • Utilization of the firm’s Help-desk System to record, monitor and update issues while building the knowledge base
  • Determine when to escalate calls to second level support without jeopardizing overall resolution timeline
  • Manage the setup of audio and visual equipment for Boardrooms
  • Any ad-hoc request from management team

Qualifications or Skills Required:

  • In progress or completion of a post-secondary education in Information Technology is required
  • Minimum 1 years previous Help-desk experience:
  • Troubleshooting on windows 7/10 platform
  • Microsoft Office 365 suite
  • Imaging OS on multiple hardware (HP, Lenovo, Dell)
  • Troubleshooting network shares and printers
  • 1 year of experience in customer service/support environment
  • Knowledge of Ticketing systems is an asset
  • Knowledge of SharePoint is an asset

Working as part of a team, candidates for this position are required to be excellent communicators with fundamental problem solving and analytical skills, detail oriented and well organized, and have a very strong commitment to client service.

Job Type: Contract


  • Helpdesk: 1 year


  • G license

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Markham, ON, CA
Posted on: 2018-07-28
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