Overview

Sync Systems Solutions Ltd. IT Helpdesk Technician Contract in Markham, ON

Sync Systems Solutions Ltd.

Branch Markham ON CA

Position:
IT Helpdesk Technician
Location:
Markham, ON

Provide first level technical support to users including:. IT Help-desk Technician. Support the client’s suite of software which includes but is not limited to:…

IT Help-desk Technician

The Help-desk Specialist is the first point of contact for questions, requests, and problems pertaining to end user computing tools, telecommunications, networks and in-house applications.

The Help-desk Specialist will be required to assist with all facets of the Help-desk. Responsibilities include but are not limited to:

  • Install, configure, and maintain desktop images for various hardware platforms
  • Support the client’s suite of software which includes but is not limited to: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), ERP System, AutoCAD, and other business critical application
  • Deliver assistance to users in the resolution of computer and application problems by responding to requests in a timely, methodical and accurate manner
  • Research, resolve and respond to user issues over the phone, at their desk or by connecting remotely:
  • Provide first level technical support to users including:
  • Internet related configuration and troubleshooting
  • Configure, maintain, and troubleshoot application software, desktop operating systems, PC’s and associated peripherals
  • Basic network troubleshooting
  • Create, follow up and Resolve tickets utilizing software ticketing system under Service Level agreements (SLA)
  • Proactively keep users informed. Follow up with users about outstanding issues, problems, escalations and provide update on resolution or changes in timelines
  • Maintain an up-to-date listing of all computer inventory located within the firm including contract vendors for service and hardware replacements
  • Utilization of the firm’s Help-desk System to record, monitor and update issues while building the knowledge base
  • Determine when to escalate calls to second level support without jeopardizing overall resolution timeline
  • Manage the setup of audio and visual equipment for Boardrooms
  • Any ad-hoc request from management team

Qualifications or Skills Required:

  • In progress or completion of a post-secondary education in Information Technology is required
  • Minimum 1 years previous Help-desk experience:
  • Troubleshooting on windows 7/10 platform
  • Microsoft Office 365 suite
  • Imaging OS on multiple hardware (HP, Lenovo, Dell)
  • Troubleshooting network shares and printers
  • 1 year of experience in customer service/support environment
  • Knowledge of Ticketing systems is an asset
  • Knowledge of SharePoint is an asset

Working as part of a team, candidates for this position are required to be excellent communicators with fundamental problem solving and analytical skills, detail oriented and well organized, and have a very strong commitment to client service.

Job Type: Contract

Experience:

  • Helpdesk: 1 year

Licence:

  • G license

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Markham, ON, CA
Posted on: 2018-07-28
Posted by: