Sun Life Financial Insurance Calculation Associate – 4 month contract Temporary in Waterloo, ON

Sun Life Financial

Branch Waterloo ON CA

Insurance Calculation Associate – 4 month contract
Waterloo, ON

Insurance Calculation Associate – 4 month contract. Minimum 2 years of experience in life insurance. In depth and comprehensive knowledge of Traditional Life…

Insurance Calculation Associate – 4 month contract – TEM02638 Role Summary

The Insurance Calculation Associate reports to the team leader, In Force Illustrations and Calculations and is a member of the In Force Illustrations and Calculations Team within Individual Service Operations.

The Insurance Calculation Associate is responsible for providing top quality calculations and expertise for Traditional Life products to advisors, customers and internal business partners. The Associate will also as required provide Operational Quality Assessments.

Main Accountabilities

  • Produce manual premium, anniversary, cash value, and death benefit calculations for all Traditional Life products

  • Daily phone support from 8-4:30 to handle calls transferred from the Customer Care Center and rotational phone coverage to 6
  • Understand and provide comprehensive explanations of the calculations
  • In depth and comprehensive knowledge of Traditional Life Insurance products
  • Understand and apply various formulae and calculations correctly
  • Understand and apply various internal and external Life Insurance rules, policy provisions and tax regulations correctly
  • Develop training material and provide training to team members
  • Subject Matter Expert for procedure improvements, product and system enhancements
  • Build and maintain strong relationships with advisors and internal business partners
  • Operational Quality Assessor – complete quality assessments as required


  • Highly effective communications skills, both written and verbal
  • Proficiency on the following mainframe systems: CSW, MLIF, TSO
  • High level attention to detail to reduce risk of error with complex data Highly developed phone skills
  • Strong decision making ability based on complex information
  • Team player with positive attitude, enthusiasm and commitment to provide quality and timely service
  • Ability to learn and understand different computer systems and programs quickly
  • Ability to be self-motivated, self-directed and work independently
  • Ability to multi-task and prioritize effectively in a fast paced, changing environment
  • Recognizes need for urgency and executes quickly and decisively in time sensitive situations
  • Solid understanding of excel
  • Minimum 2 years of experience in life insurance


  • Highly developed analytical and problem solving skills
  • Traditional Life product knowledge
  • Strong logic, problem solving and mathematical skills


  • Process improvement experience

Notes/Unique Requirements

  • Ability to work overtime when needed to meet the demands of the workload.
  • Overtime may be required depending on workload


We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Job : Temporary Employee
Primary Location : CA-ON-Waterloo – Sun Life Financial Waterloo
227 King Street South
Waterloo N2J 4C5

Employee Status : Temporary – Full-time
Unposting Date : May 29, 2015, 10:59:00 PM

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Waterloo, ON, CA
Posted on: 2015-05-24
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