OverviewSun Life Financial Business Consultant Full Time in Toronto, ON
Sun Life Financial
Branch Toronto ON CA
Business acceptance testing:. Ensure business requirements are clear, understandable, audience appropriate and accurate to meet business needs….
Business Program Management Office & Solutions team handles portfolio, program and project management; business analysis; process design; technology and production support work in the Client Solutions business unit. The Client Solutions business focuses on making it easier for existing and new clients to access a variety of life, health and wealth products. Client Solutions is aligned closely with all other SLF Canada business units and play a significant role in accelerating the growth of Group Retirement Services, Individual Insurance and Investments, and Group Benefits. Client Solutions is focused on providing valued service to client and creating the foundation for long-term client relationships.
The Business Consultant provides support and analysis to various functions through project oriented work. Business Consultants participate in reviewing, analyzing and evaluating business needs for internal teams as well as external clients. They partner with IT to ensure technical business needs are understood and guide the development of risk assessments and testing strategies. They also recognize opportunities for process improvement, create new processes and documentation, publish project documentation, and assist in training.
The Business Consultant analyzes issues to determine: magnitude (one time occurrence to systemic), process gaps, user knowledge gaps, user errors, and/or technological gaps
Identify and assist in the re-engineering, improvement or replacement of business processes and associated technology
Gather, document, examine and manage business Facilitate the communication between the business and technology areas
Perform risk assessments and business requirements validation
Ensure business requirements are clear, understandable, audience appropriate and accurate to meet business needs
Partner with the technical staff to interpret business needs, assist in solution design, and deliver the expected result
Be proactive by researching/analyzing issues, defining opportunities for process improvements and making recommendations
Take ownership of support/project issues and engage the appropriate resources to reach solution
Ensuring project deliverables are implemented within time, budget and quality parameters; strong prioritization of competing tasks.
Lead or assist in preparation of test strategies, test plans, test situations and test cases
Lead some projects, and mentor other business consultants in business process and best practices.
May also be involved in Project Management such as managing the delivery of projects through initiation, planning, analysis, design, construction, deployment, and post-project review
Competencies & Technical Skills:
Customer and results focused: ability to work with customers to understand and act based on their needs, assess risks, and achieve a valued result
Strong analysis, organization and problem solving skills.
Strong knowledge of business analysis principals and best practices
Adaptable, maintains effectiveness while managing competing demands, dealing with frequent change, delays or unexpected events
Being comfortable with ambiguity and ability to operate in a matrix environment
Uses sound and accurate judgment, supports and explains reasons for decisions and makes timely decisions
Proven leadership skills; ability to tactfully bring opinions, comments and thoughts forward; enables and inspires others
Strong communication skills; ability to understand and accurately interpret the meaning, purpose and importance of verbal and non-verbal messages. Shares information in a timely manner.
Natural sense of urgency and drive to reach goals with high efficiency
Ability to express ideas, thoughts and information clearly
Innovative and looks for new and sometimes unconventional approaches
Ability to build and maintain strong relationships across teams, departments and divisions
Facilitation: ability to guide and keep a group on track and ensure everyone is heard while moving discussions toward the intended goals and decisions.
Analysis: ability to break down high level business requirements into more detail by questioning and probing for clarification
Consulting: Gather information by applying approaches or styles applicable to the situation
Problem management: work to prevent problems or decrease impact of problems when possible
Training: prepare and clearly present information, transfer knowledge clearly and effectively
Project Management: drive project deliverables, plan activities and ensures successful project implementation
Business acceptance testing: applies quality/testing concepts and techniques
Siebel CRM service and/or sales experience; and other call centre knowledge
Financial services / product experience and knowledge
Understanding of Group Benefits; Individual Insurance and Investments; Group Retirement Services businesses
Process improvement experience
Data analytics skill – collect and mine data
Participation in best practice Industry organization (IIBA)
Toronto or Waterloo
with disabilities who need accommodation in the application process, or those
needing job postings in an alternative format, may e-mail a request to [email protected]
We thank all applicants for showing an interest in
this position. Only those selected for an interview will be contacted.
Business Analysis – Process
Sun Life Financial Toronto Metro
225 King St
Sep 4, 2015, 10:59:00 PM
Employment Type: Full Time
Location: Toronto, ON, CA
Posted on: 2015-08-18