Strathcona County Customer Support Assistant Temporary in Sherwood Park, AB

Overview

Strathcona County

Branch Sherwood Park AB CA

Position:
Customer Support Assistant
Location:
Sherwood Park, AB

Excellent interpersonal, customer service and communication skills (written and verbal). At least one year of experience in office administration or providing…

Job Description
This position provides a positive public image as the first point of contact for residents and visitors at the Strathcona County Emergency Services ( SCES ) Headquarters in Station 6, handling telephone and walk-in inquiries, interpreting customer needs, providing administrative support and acting as Fire Guardian to issue fire permits and educate residents on fire safety.
Responsibilities
Provides reception and customer service, responds or redirects inquiries, maintains visitor log and procedures manual, monitors department email, website and telephone line
Provides general administrative support such as typing correspondence, data entry, ordering supplies, distributing mail, processing courier shipments, coordinating maintenance of office equipment and restocking supplies, managing calendars, schedules and assisting with events, training room set-up and ordering refreshments, and maintaining professional association memberships
Issues fire permits, assists with permit applications, provides fire safety information, and assists with projects, and acts as Branch Deputy Fire Warden

Skills and Abilities
Knowledge of Strathcona County’s organization
Excellent interpersonal, customer service and communication skills (written and verbal)
Demonstrated organizational and time management skills
Ability to maintain a positive image, exercising discretion and confidentiality
Proficiency with Microsoft Office Suite, use of office equipment and data entry software
Qualifications
High School diploma with at least one year of directly related training
At least one year of experience in office administration or providing direct customer service
Diploma or certificate in office administration is an asset
Experience working in an emergency services organization is an asset

Conditions of Employment:
Wearing of uniform is required (provided)
The annual salary for this temporary, maternity leave replacement opportunity is $47,611 to $59,509, working 40 hours per week until approximately May 17, 2017.
Competition #038-2016- SCES closes February 26, 2016.