OverviewStingray Customer Service Representative (Temporary) Stingray Business Temporary in Montréal, QC
Branch Montréal QC CA
Customer Service Representative (Temporary) Stingray Business
The candidate must be enthusiastic, efficient, creative and flexible. Join a team of passionate individuals and witness your career take off and thrive in a…
Join a team of passionate individuals and witness your career take off and thrive in a setting like no other.
Stingray is the leading multi-platform music service provider in the world, with more than 110 million subscribers in 113 countries around the world. Geared towards individuals and businesses alike, the company’s commercial entities include leading digital music and video services Stingray Music , Stingray Concerts , Stingray Music Videos , and Stingray Karaoke . The company also offers various business solutions, including music or digital display based solutions through its Stingray Business division.
Stingray Business is seeking a Support Representative who will assist the members of the support team with their diverse tasks. The candidate must be enthusiastic, efficient, creative and flexible.
Roles and Responsibilities
Answer 1st level support calls and e-mails from commercial clients throughout Canada all the while ensuring that Service Level Agreements are met and maintained;
Identify and perform appropriate technical troubleshooting to resolve issues remotely;
Escalate service issues/product failure to appropriate Support Coordinators for resolution;
Communicate solutions, successes, and opportunities to management for all clients;
Assist Operations with national deployments; waybill creation, fulfilling media/device shipments, outbound calling, etc.
Assist with managing seasonal-related requests and ensuring that they are addressed in an efficient manner (Holiday programming/custom messaging)
Experience in a Call Centre or Helpdesk environment;
Strong organizational (including time management) required;
Strong communication skills (spoken and written);
Ability to multi-task and work with limited supervision;
Experience in IT or Network troubleshooting is an asset;
Experience with Audio Visual equipment is an asset;
Planning and organizing
Team player (working with several departments)
Ability to work productively while working independently
Proactivity and Determination
Stingray is located in Old Montreal just steps away from the Old Port of Montreal and the Lachine Canal bike path. We are a young and dynamic company that offers a flexible and friendly environment. If you are looking for an exceptional work atmosphere and possess the required profile, please send us your resume at [email protected]
Employment Type: Temporary
Location: Montreal, QC, CA
Posted on: 2015-08-17