Overview

STERIS Field Service Technician (Zone Floater) Full Time in Regina, SK

STERIS

Branch Regina SK CA

Position:
Field Service Technician (Zone Floater)
Location:
Regina, SK

Job Description: Field Service Technician – Zone Floater Click here to learn more about a career as a STERIS Technician! ​ Our Mission: At STERIS, we help our

Job Description:
Field Service Technician – Zone Floater
Click here to learn more about a career as a STERIS
Technician! ​
Our Mission: At STERIS, we help our Customers create a
healthier and safer world by providing innovative
healthcare and life science product and service
solutions around the globe.
Who we are: STERIS is a growing provider of infection
prevention and other procedural products and services
through our family of wholly owned subsidiaries,
including: IMS, US Endoscopy, Albert Browne Limited,
Eschmann Holdings Limited and Synergy Health Limited,
among others.
Summary

  • Position acts as Trusted Advisor to STERIS Customers

in maintenance and procurement of medical devices and
consumable products as part of a high performing team.

  • Drive an exceptional Customer experience by providing

on-site preventative maintenance, troubleshooting,
repair, equipment modification and installation support
on complex mechanical, electro-mechanical and electronic
units in a high stress healthcare environment.

  • Provide superior Customer service by pro-actively

interacting and communicating with Customers.

  • Utilize advanced technology to complete administrative

requirements, aid in troubleshooting issues and improve
the overall Customer experience.

  • Promote STERIS growth through identifying and

recommending products and services to Customers.

  • Exhibits professionalism at all times.

Essential Job Functions

  • Drive Customer satisfaction through pro-active

communication and commitment to resolving Customer’s
issues/problems expediently.

  • Perform preventive and corrective maintenance required

on STERIS and related product lines in a safe and
efficient manner. This includes: disassembling,
replacing, or repairing defective parts; rewiring or
reassembling as required; troubleshooting,
adjusting/calibrating, and certifying equipment ready
for use by using standard and specialized tools and test
equipment (i.e., schematics, diagrams, technical
manuals, etc).

  • Troubleshoot, repair, modify, overhaul, or refurbish

standard and special purpose equipment and systems
components.

  • Ensure a positive Customer experience by providing

timely PM performance, service calls, warranty calls,
field upgrade programs, etc. Perform minor installations
as required.

  • Utilize technology (smart phone, computer, and related

software and applications) to perform administrative
duties as assigned to ensure effective planning,
utilization, and required document completion. This
includes, but is not limited to: planning daily and
weekly schedule to achieve optimum utilization;
communicate effectively with internal and external
Customers; troubleshoot equipment, improve productivity,
learn new technologies; complete service reports and
activities on-site; maintain on-site Customer Service
Logs/Total Maintenance Care books according to STERIS
procedures; and maintain tools and parts inventory to
prescribed levels as required by District Service
Manager.

  • Maintain a working relationship with the District

Service Manager to advise of activity/changes related to
sales opportunities in assigned territory.

  • Establish and maintain effective, communicative

relationships with Customers, managers, support
functions and the sales organization. Communicate
activities to Customers related to scheduling
Preventative Maintenance and estimated time of arrival
for unscheduled work. Pro-actively respond to and
resolve Customer problems/issues. Utilize provided
product and industry knowledge to assure Customer’s
expectations of service are exceeded. Actively seek
continuing education opportunities.

  • Increase company growth through identifying sales

opportunities, and recommending STERIS products/services
to Customers. Communicate leads to management and sales
staff. Be a positive ambassador for STERIS at Customer
sites.

  • Respond to routine Customer and sales questions

regarding equipment operation and performance. At the
District Service Manager’s discretion, provide on-site
support to the sales organization, limited to
identifying opportunities, sizing, and utility
requirements.

  • Maintain courteous and professional demeanor when

working with Customers, contractors, management, and
fellow employees. Utilize Customer protocols when
entering and exiting facilities and abide by all STERIS
and Customer Health & Safety protocols and procedures.

  • Other duties as assigned.

Working Conditions
Physical Requirements
o Position requires routine walking, bending, kneeling,
and squatting, sitting, standing, reaching, and
twisting.
o Must perform work from floor level to above shoulder
height. Must routinely lift/lower/carry 1 to 35 pounds
(daily), occasionally lift/lower 36 to 49 pounds (8 per
month), and lift/lower 50 to 100+ pounds periodically (2
per year).
o Must climb ladders and/or scaffolds and work above
floor height. Must crouch, stoop or squat to work inside
or under equipment, or move through low headroom spaces.
o Position requires routine pushing, pulling, grasping
and manual dexterity in the use of hands, arms and
shoulders.
o Walking great lengths at a time and standing for
extended periods of time
o Able to work in tight spaces.
o Push/pull wheeled transporters and/or palletized
product using up to approximately 50 lbs of force.
o Standing for extended periods of time
o Work in and around hospital personnel, sensitive
medical equipment and patients.
Must travel to customer sites that include, but are not
limited to: hospitals, operating rooms, laboratories,
surgi-centers, pharmaceutical production facilities,
animal research centers, and possibly morgues. May be
subject to customer drug testing, customer specific
safety training, or customer SOP training.
Flexible scheduling may be required to accommodate
customer needs. This may include working outside of an
8:00 AM to 5:00 PM workday and weekends.
Required to live within 50 miles of the center of the
territory.
Commute within assigned territory is compensable after
the first 30 minutes (or 25 miles) of drive time in the
morning and the last 30 minutes (or 25 miles) of drive
time in the evening.
The expectation is that all FSR I’s pass an assessment
for promotion to FSR II by no later
than their 4th annual review with STERIS. Continued
employment with STERIS in an FSR capacity is dependent
upon the successful completion of the assessment and
promotion to FSR II.

Job Requirements:
Education/License Requirements
Associate or Bachelor degree in electronics, mechanical
or similar discipline, plus one to two years of related
experience strongly preferred. Degree requirement will
be waived with a minimum of two (2) years’ comparable
experience.
Experience/Skills Requirements

  • Excellent interpersonal and Customer communication

skills.

  • Strong technical and troubleshooting skills
  • Strong Customer communications experience and

demonstrated ability to build positive rapport and
partner with a variety of Customers.

  • Demonstrated proficiency with computers and Windows

software. Proficiency with web technologies and
navigating internet/intranet sites.

  • Strong organizational and problem-solving skills
  • Ability to work independently without supervision.
  • Flexibility to handle multiple and changing

priorities.

  • Ability to work flexible hours, sometimes outside

“normal business hours” and travel as required.

  • The Scientific Division requires general knowledge of

GMPs (Good Manufacturing Practices) and GLPs (Good
Laboratory Practices)

  • Valid driver’s license.

STERIS plc is a $2B+, publicly traded (NYSE: STE)
organization with more than 14,000 employees worldwide.
We are dedicated to providing our Customers with
innovative infection prevention, decontamination, and
health science technologies, products and services.
Visit https://www.steris.com/about/careers/ to learn
more.
STERIS is an Equal Opportunity Employer. We are
committed to equal employment opportunity and the use of
affirmative action programs to ensure that persons are
recruited, hired, trained, transferred and promoted in
all job groups regardless of race, color, religion, age,
disability, national origin, citizenship status,
military or veteran status, sex (including pregnancy,
childbirth and related medical conditions), sexual
orientation, gender identity, genetic information, and
any other category protected by federal, state or local
law. We are not only committed to this policy by our
status as a federal government contractor, but also we
are strongly bound by the principle of equal employment
opportunity. *LI-JM1 *MSJA
We assure you that your opportunity for employment
depends solely on your qualifications. Those applicants
requiring reasonable accommodation(s) to complete this
application and/or during the interview process should
notify a representative of the Human Resources
department at 440-392-7047.

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Regina, SK, CA
Posted on: 2017-02-11
Posted by: