Starwood Hotels and Resorts Worldwide Inc Room Service Order Taker FT Full Time in Toronto, ON

Starwood Hotels and Resorts Worldwide Inc

Branch Toronto ON CA

Room Service Order Taker FT
Toronto, ON

The Company boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG), allowing members to earn and redeem points for room stays,…


Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with 1,134 properties in nearly 100 countries and 171,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences with the following internationally renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Four Points® by Sheraton, Aloft®, and ElementSM. The Company boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG), allowing members to earn and redeem points for room stays, room upgrades and flights, with no blackout dates. Starwood also owns Starwood Vacation Ownership, Inc., a premier provider of world-class vacation experiences through villa-style resorts and privileged access to Starwood brands. For more information, please visit www.starwoodhotels.com.

The Company is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the application process, please contact the local Human Resources office at the worksite where you are applying for a position.


Sheraton Gateway Hotel in Toronto International Airport is the only full service hotel located in Toronto’s Pearson International Airport. Our climate controlled walkway connects you to Terminal 3, with access to Terminal 1 just a short distance away.

Experience our exclusive Sheraton Club Level, featuring the Club lounge that offers daily complimentary deluxe continental breakfast and evening hors d’oeuvres as well as a comfortable place to catch up on work or reconnect with friends. Stay fit on the road with our 24-hour fitness centre featuring Sheraton Fitness programmed by Core Performance and our indoor heated swimming pool. Grab dinner and drinks with clients, friends, or family at Mahogany Grill Restaurant and Bar featuring international dishes guaranteed to satisfy your palate.
Sheraton Gateway Toronto is ideally situated for business meetings. With over 16,500 square feet of Wi-Fi covered hospitality suites, boardrooms, an elegant ballroom and 25 meeting rooms, we have the facilities and space you need to make your Toronto meeting a successful event.


Food and Beverage

Job Description

Position Purpose:
This position is responsible for answering the room service phone in a timely and polite manner in order to take a guest’s order for food and beverage delivery. The incumbent must ensure the accuracy of the order and proper communication to the culinary and delivery staff.

  • Take guest orders via telephone
  • Coordinate preparation and delivery of orders with kitchen and room service servers
  • Coordinate table/tray pickups from guestrooms and floors
  • Coordinate amenity delivery
  • Processes all payments (IE. Room Charges, credit card etc)
  • Any other duties as assigned
  • Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities.



The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

  • High school education or equivalent preferred.
  • Demonstrates warm and effective communication skills, both verbal and written.
  • Customer service experience.
  • Must possess basic computer skills.
  • Proven ability of strong organizational skills with the ability to prioritize.

All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Toronto, ON, CA
Posted on: 2015-08-19
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