Overview

Starwood Hotels and Resorts Worldwide Inc Front Office Agent- Part Time Part Time in Calgary, AB

Starwood Hotels and Resorts Worldwide Inc

Branch Calgary AB CA

Position:
Front Office Agent- Part Time
Location:
Calgary, AB

The Westin Calgary is situated in the heart of one of Canada’s most exciting cities, where the major business center meets the city’s extraordinary activities…

Company

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Location

The Westin Calgary is situated in the heart of one of Canada’s most exciting cities, where the major business center meets the city’s extraordinary activities and first-class dining and arts. Enjoy the best of the city at your doorstep. Packed with exciting attractions, activities, museums, beautiful parks, entertainment and sport venues there is never a shortage of things to do in Calgary. The Westin Calgary provides an energized culture focused on our associates, our guests, and extraordinary results.

Department

Front Office Westin’s workplace culture is designed with the associate experience in mind. Here, associates are empowered to be at their best and to infuse a spirit of well-being into each guest experience ensuring guests leave feeling better than when they arrived. Westin welcomes the best and brightest to enjoy rewarding careers.

Job Description

This is a part-time position. The Front Office is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this department, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out. The successful candidate must have a friendly and welcoming attitude with everyone. The Front Office Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out. Another important responsibility is to promote and provide outstanding recognition and benefits to all of our Starwood Preferred Guests. In this role, accuracy and accountability of payment verification, process of deposits, check cashing and exchange of currency is essential. Responsibilities will also include assisting guests with safety deposit boxes and posting miscellaneous charges. This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast paced environment.

Requirements

Candidate must have a positive attitude and be guest oriented. Must possess a passion for providing legendary customer service. Requires good communication skills, both verbal and written. Must be able to work flexible schedule including holidays and weekends and evenings. This is a Part-Time position. Familiarity with local area preferred Must have at least one year experience in a guest/customer service position. Prior guest services, phone/switchboard experience High school or equivalent education required. The candidate must possess eligible paperwork to legally work in Canada. The Westin Calgary is unable to hire foreign workers without current valid work permits.

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Employment Type: Part Time
Location: Calgary, AB, CA
Posted on: 2017-02-10
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