OverviewStarlight Casino, New Westminster Executive Host VIP Full Time in New Westminster, BC
Starlight Casino, New Westminster
Branch New Westminster BC CA
Executive Host VIP
New Westminster, BC
What You’ll Require 2 years of experience managing a guest relations, casino or hospitality team Management/leadership training is an asset Post Secondary…
Job Type: Full Time
Who We Are
From our humble beginnings of two properties and 150 employees to 18 gaming properties with more than 3,800 employees , Gateway growth is a result of dedication to our values of RITE: Respect, Integrity, Team-Work & Exceptional Customer Service. These values align with our ultimate goal to become the premier Gaming, Entertainment and Hospitality organization in Canada.
Why Work For Us
Gateway celebrates and empowers those employees who made it all possible . A car eer at Gateway means great people, a great atmosphere and career advancement o pportunities across our 18 location s . Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today!
What an exciting opportunity! With exclusive VIP Room facilities and an extraordinary team, as the Executive Host you will lead all VIP Room activities and staff to ensure that outstanding customer service is provided at all times.
In this dynamic position you will also develop relationships with guests throughout the casino to attract and retain business.
If you are driven to build a world class team, love to encourage collaborative and communicative working relationships, and take initiative in finding solutions, this is the career opportunity for you!
Key Responsibilities Coordinates all VIP team operations, implements best practices and ensures service standards are maintained Manages staff by scheduling, training, appraising performance, and coaching; handles payroll, human resources issues and health and safety practices Develops relationships with guests and promotes continuous improvement in VIP team guest relations Keeps cost within budget, contributes to business planning and prepares financial reports Identifies business opportunities and coordinates or oversees the development and deliverables of them Coordinates casino initiatives and ensures team is knowledgeable in products and promotions Maintains knowledge of policies, procedures, and regulations; liaises with government authorities
What You’ll Require 2 years of experience managing a guest relations, casino or hospitality team Management/leadership training is an asset Post Secondary education in hospitality or a related field is an asset Experience working with VIP guests is an asset Excellent communication (verbal and written) and interpersonal skills Knowledge of Asian culture and language skills an asset Working knowledge of Microsoft Word, Excel, and Outlook Ability to stand and walk for long periods of time Able to work a variety of shifts, weekends, holidays, and special events as needed
What Is Next
Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.
Not the right fit this time ? Follow us on our careers social media pages !
Employment Type: Full Time
Location: New Westminster, BC, CA
Posted on: 2017-04-01