OverviewStaples Senior Project Manager Full Time in Halifax, NS
Branch Halifax NS CA
Senior Project Manager
Senior Project Manager. Coursework in project management. This position will be exposed to various types of projects from process improvement, discovery,…
Customer Service at Staples is a fast-paced environment with a focus on reducing the effort for the customer in order to add value. As a Sr. Project Manager you will be leading a wide variety of initiatives. This position will be exposed to various types of projects from process improvement, discovery, technical implementation and business intelligence projects.
You will be working with management of all levels from front-line supervisors to the Customer Service Leadership Team. You will be driving projects to a successful conclusion by coordinating the activities to ensure they are aligned with the goals of the project.
The Sr. Project Manager will perform many functions from leading/facilitating teams through the chartering and planning process, monitoring performance with respect to quality versus specifications and progress versus schedule, preparing and executing project plans, leading, motivating and managing teams with no direct authority, and clearly communicating project status on a regular basis to all stakeholders. It’s important to maintain strong and collaborative relationships with our business partners.
We are seeking a detail-oriented and organized individual with excellent analytic and problem-solving abilities. The Sr. Project Manager must be self-confident and willing to assume a leadership role as well as possess leadership and facilitations skills required to guide a highly diverse, cross-functional team through the project definition, planning, and control phases of a project. The Sr. Project Manager should possess strong presentation and communication skills (both written and verbal). The successful candidate will be able to correspond in a poised and professional manner with all levels of management.
Qualified candidates for the role of Sr. Project Manager should be self-motivated and self-directed with the ability to function well independently as well as part of a cohesive team. Critical thinking, decision-making, interpersonal and organizational skills are crucial for success. Possess excellent interpersonal skills as required for coaching, motivating, team building and conflict management. The Sr. Project Manager will be expected to manage multiple tasks and assignments simultaneously.
Excellent planning skills
Consistent positive performance in current role
Contact center experience
Excellent written and verbal communication skills
Excellent task management
Ability to follow up and follow through
3+ years of experience in data analysis and quality management processes
Knowledge and experience with project management software and tools such as MS Project, Visio, Excel, Word and PowerPoint
5+ years of project management experience OR equivalent business knowledge
Coursework in project management
Bachelor’s or Master’s degree
Industry certifications in project management (PMP, Agile, Scrum, Six Sigma)
Experience managing IT projects
Experience working with business analysts, development and QA teams
Solid understanding of the Business Analysis field
Demonstrated experience in creating detailed documentation for complex projects
Financial and business acumen
Hands-on experience with SQL data querying and analysis
Customer Service/Contact Centers
Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.
Employment Type: Full Time
Location: Halifax, NS, CA
Posted on: 2015-05-24