Staples Customer Service Representative – Furniture Support Full Time in Halifax, NS


Branch Halifax NS CA

Customer Service Representative – Furniture Support
Halifax, NS

Customer Service Representative – Furniture Support. Furniture Support Team:. Communicate information back to customers….

Customer Service Representative – Furniture Support

Halifax, NS
Next Class starts on 01/30/16
Paid Training! Great pay & benefits!

Furniture Support Team:
A division of Staples Contract Customer Service – the leading office supply distributor in the US with four Contract Customer Service sites around the country. We make available to our customers a multitude of options for their business, including traditional office products, computer and technology solutions, facility and break room supplies, office furniture, and custom print and promotional items, to just name a few.

Position Summary:
The Furniture Team interacts with all levels of the organization and our customers
The Furniture associates act as liaisons between Customer Service and Furniture Support groups/vendors for inquires such as product information, pricing, returns, warranty claims, and delivery inquiries in AS400, CFS and Salesforce.com

Primary Responsibilities:

  • Level II Support via phone and email inquiries
  • High level of follow up on Furniture inquires
  • Handle all inquiries for pricing and product information for transactional furniture
  • Communicate information back to customers
  • Contact Furniture Support Teams, vendors, 3rd party freight companies, and Business Interiors Delivery

Operations when necessary to find information on order, deliveries, and or to provide proof of delivery

  • Demonstrate a commitment to quality improvement
  • High level of One and Done focus whenever possible
  • Call customer when requested and provide follow up
  • Empowered to make it right for our internal and external customer
  • Perform credits, returns, and adjustments, return avoidance, discounts and save the sale
  • Thoroughly understand and use AS400, email KANA, SFDC, CFS.
  • Completely trained in email and other sales interfacing applications and systems
  • Cross trained to back up Customer Service in emergency situations
  • Other Duties as assigned

Basic Qualifications: · Familiarity dealing with vendors and who to call for information and pricing
· Experience in complex problem resolution and escalations process
· Strong PC skills required – Microsoft Excel and Word
· Strong interpersonal skills and verbal/written communication skills
· Ability to handle multiple priorities and work in a fast-paced environment
· High level of accuracy and attention to detail
· Minimum of 3-6 months customer service experience, preferred High Touch and/or Specialty training
Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Halifax, NS, CA
Posted on: 2016-12-05
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