Overview

Squirrel Systems Technical Support Agent Part Time in Burnaby, BC

Squirrel Systems

Branch Burnaby BC CA

Position:
Technical Support Agent
Location:
Burnaby, BC

Calling All Technical Support Wizards! We’re looking for *a Technical Support Agent*. Let us know why you want to work at Squirrel and why you would be a fit as…

Burnaby, BC | Full-Time and Part-Time | Start Date: May 7, 2018

Calling All Technical Support Wizards!

Point of Sale pioneer, Squirrel Systems offers end-to-end hospitality technology solutions. A full-service POS solutions provider, Squirrel is committed to offering a fully integrated platform of software, hardware, and support services for restaurants, hotels, and leisure establishments.

Our home is supportive and brings people together to succeed. We’re big forward thinkers that believe in building relationships, challenging one another, and encouraging an open environment of dialogue and imagination.

Located at the base of Burnaby mountain, we serve thousands of businesses across Canada and the USA and continue to grow. As a Solution Center Agent, you will interact with end users, resellers and trusted partners, utilizing a variety of platforms (phone, email, remote support, live chat). Most of the clients you interact with are equally friendly restaurant managers. We care deeply about the customer experience which, ultimately, impacts their guest experience.

At Squirrel Systems, we also care about learning and growth. We are a primarily nerdy bunch with a lot of heart and we’d really love you to join us! We aim to provide you with a positive, challenging and transformative work experience.

If this sounds like a team you’d like to join, then keep reading!

Perks

  • Amazing people!! (Reddit gurus, Gamers n’ nerds)
  • Flexible vacation time – plus your birthday off
  • Health benefits for employees and family
  • Fully stocked kitchen with snacks and beverages (bottomless lattes, coffees and hot chocolate!!)
  • Fitness / wellness subsidies
  • Education Reimbursement
  • Movie nights, fitness days (bootcamp Fridays anyone?) and activities from our Social Committee/Culture Team
  • Volunteer and Community involvement!

What you bring

We’re looking for a Technical Support Agent with a passion for tech to join our team!

We have both Full-Time (37.5 hours/week) and Part-Time (15-25 hours/week) Positions available.

You are the Voice of the Customer

Be a Squirrel brand ambassador, by providing the best customer experience in every interaction. You will work one-on-one with our clients, and ensure all of their questions are answered and issues resolved. Be the voice within Squirrel and ensure their needs are heard and addressed.

Unafraid to Make some Waves

With your keen eye for detail and ability to identify patterns, become an integral force within the support ecosystem, Go above and beyond! If you notice something that can be improved upon we want to hear about it. Be bold! Be Innovative!

Proactive and Professional

Unafraid of taking initiative, you answer client questions and address their issues promptly. You know how to balance your day, ask for help when you need it, and quickly assist your team when asked to step in.

Preferred Requirements of Position

  • Related call center experience preferred
  • Previous POS experience an asset
  • Diploma in technical discipline such as Computer Science preferred
  • Proficiency in internet-related applications such as email and FTP clients and Web Browsers
  • Ability to work well under pressure and work in a fast-paced environment
  • Strong problem solving skills
  • Must be flexible with schedule to work days, evenings and weekends as required

Let us know why you want to work at Squirrel and why you would be a fit as our next Technical Support Solution Centre Agent. Please reference whether you are applying for the full-time or part-time position on your application

While we thank all applicants, only those candidates selected for an interview will be contacted.

Job Types: Full-time, Part-time, Permanent

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Burnaby, BC, CA
Posted on: 2018-04-03
Posted by: