South Riverdale Community Health Centre CENTRAL REFERRAL SERVICES AND DATA ADMINISTRATOR Full Time in Toronto, ON

South Riverdale Community Health Centre

Branch Toronto ON CA

Toronto, ON

Engage and gather feedback from clients regarding access to services. The South Riverdale Community Health Centre is a non-profit, multi-service center that…

The South Riverdale Community Health Centre is a non-profit, multi-service center that provides primary health care, social and community outreach services with an emphasis on health promotion to residents of Riverdale and South East Toronto.

The Central Referral Services (CRS) and Data Administrator works in a dual capacity administratively supporting the goals and objectives of the Regional TCLHIN Diabetes Program, as well as provides administrative and data support to manage SRCHC’s Electronic Medical Record (EMR) system.

CRS Administration:

  • Triages referrals from the CRS to the appropriate Diabetes Education Program (DEP) or Diabetes Prevention Program (DPPs)
  • Provides administrative support to the Regional Diabetes Team at SRCHC including meeting logistics, preparation, production and distribution of resource material, production and distribution of minutes
  • Establishes and maintains filing systems (paper and electronic)
  • Prepares documents and reports
  • Provides general office support (photocopying, faxing, arranging courier services, website updating, etc.), as required
  • Tracks and monitors central referral system
  • Responsible for databases management and data extraction

Data Administration:

  • Implement global changes to EMR infrastructure
  • Work with IT infrastructure to troubleshoot information systems issues related to the EMR
  • Input registration data of new and existing clients following established protocols
  • Enter data for group activities and community initiatives
  • Support the extraction, analysis, and presentation of client and service data
  • Support best practice standards on the use of evidence-based planning and decision making
  • Provide timely EMR individual support to staff
  • Assist in developing group based training to enhance skills and improve data input consistency and optimization of the EMR
  • Support the development of tools and provide training to ensure data input consistencies for group programs and related services
  • Maintain and help develop documents to support staff using the EMR
  • Work with the vendor to set-up temporary sign-on for staff who require access the EMR
  • Document and monitor workflows and follow-up with staff to ensure compliance with workflows and data consistency
  • Provide administrative and data entry support for performance management and quality improvement activities
  • Engage and gather feedback from clients regarding access to services
  • Maintain project monitoring infrastructure
  • Maintain and update service registry and pharmacy database
  • As required, register, monitor and report on status of problems with EMR help desk


  • Undergraduate degree/diploma in a relevant discipline from a recognized university or college; or a combination of education and relevant experience
  • Minimum 3-5 years’ related experience, preferably in a health care setting
  • Excellent oral and written communication skills
  • Proficiency in the use of computer technology and various software applications including Electronic Health Records, website maintenance and MS Office including Word, Excel, Access and Power Point
  • Experience in data quality management and data analysis to support organizational improvements
  • Strong detail orientated data entry and data extraction skills
  • Advanced document preparation skills
  • Strong planning and project management skills with proven ability to multi-task
  • Ability to work effectively independently and in a multi-disciplinary team environment
  • Excellent organizational and time management skills
  • Excellent ability to be responsive to changing environment and stakeholder needs
  • Strong attention to detail
  • Respect for client confidentiality
  • Excellent negotiation skills
  • Demonstrated experience working with populations who are marginalized and may have experienced issues of substance use, homelessness, etc., and who may have difficulty accessing primary health care
  • Previous CHC experience would be an asset
  • Ability to communicate in a second language an asset

A police clearance letter completed within the past twelve months will be required prior to commencing employment.

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Toronto, ON, CA
Posted on: 2015-05-22
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