SOS Children’s Village BC Estate Liquidation Services – Operations Manager Part Time in Surrey, BC

SOS Children’s Village BC

Branch Surrey BC CA

Estate Liquidation Services – Operations Manager
Surrey, BC

Successful proven track record in retail operations and management. Operations Manager, Estate Liquidation, Event Management, Volunteer Coordination,…

The Operations Manager position is to assure consistent profitability by maintaining high standards in client and donor relationships, marketing, promotion, customer service and public relations in all aspects of the business’s activities, and actively manage the recruitment, recognition and retention of volunteers who are part of the SOS Estate Liquidation Services volunteer program.

The Operations Manager will also develop and maintain the highest level of cooperation with the charities, thrift stores, lawyers, estate managers, executors, and other organizations with whom we partner.


Business Development

  • Develops and maintains ongoing relationships with estate managers, lawyers and firms specializing in estate issues, downsizing specialist and other moving firms.
  • Develops, cultivates and stewards relationships with special emphasis on strategic partnerships in conjunction with the COO.
  • Organizes and manages marketing activities to cultivate, motivate and gain estate clean up service contracts, and/or inclusion of SOS BC as estate donation recipient.
  • Identifies and monitors donor/client progression in the cultivation cycle and ensures appropriate recognition as set out in the organizations’ donor/client recognition program.
  • Works with the COO to identify and steward individuals identified as prospects.
  • Contributes to the increasing community awareness of SOSELS through participation and representation at networking events or other applicable venues and ongoing opportunities.


  • Develops and maintains ongoing relationships with corporate sponsors.
  • Works with the SOS BC Communications Manager to obtain media coverage, marketing materials, resources and various promotional initiatives to meet the needs of sponsors.
  • Solicits sponsorship funds by developing and delivering presentations to individuals, corporate and community prospects.
  • Develops, cultivates and stewards relationships with special emphasis on corporate sponsors, in conjunction with the Executive Director.
  • Organizes and manages events to cultivate, motivate and sponsors.
  • Works with the Executive Director to identify and steward prospects within the corporate community.


  • Provides reports and analysis to the COO.
  • Creates and refines strategies and tactics to efficiently and effectively provide estate clean up services, with a focus on home clean out services.
  • With COO develop business plan to expand services provided beyond estate clean up.
  • Contributes to team effort by attending all development committee and staff meetings.
  • Maintains excellent working relationships with board members, donors, volunteers and staff.
  • Creates a Project Handbook, outlining each step of the SOSELS estate cleanup process, along with names and contacts of all organizations, companies involved. The Handbook should contain all documentation to run an estate clean up from start to finish including legal waivers, item inventories, spreadsheet templates for volunteer scheduling, emergency contact information, etc.


  • Development of an overall volunteer program strategy for SOSELS
  • Create and continuously update a volunteer Policy and Procedures Manual (recruitment, orientation, appreciation/recognition, retention, discipline and dismissal etc.)
  • Create a Volunteer Orientation Handbook
  • Identifies and recruits volunteers to work with SOSELS on estate liquidation projects.
  • Organizes and manages events to cultivate, motivate and recognize volunteers.
  • Supervises and provides coaching and leadership to the volunteers to ensure excellent working relationships.


  • Ability to motivate staff and volunteers in a warm, enthusiastic and personable manner
  • Ability to energetically, positively and effectively direct a team
  • Demonstrated experience in general business development
  • Successful proven track record in retail operations and management
  • Excellent organizational skills
  • Computer literate MS Word, Excel and Outlook
  • Flexible schedule
  • Ability to travel locally and access to personal car
  • Active and in good health

Please submit your resume along with a cover letter letting us know a little about you and why you would be a good candidate for this position with “Operations Manager” in the subject line.

All applicants will be reviewed accordingly, however only short listed candidates will be contacted after September 4th.

CLOSING DATE: September 4, 2018

*No Phone calls please!
*SERIOUS Candidates only – Residing in the Lower Mainland*

Keywords: Operations Manager, Estate Liquidation, Event Management, Volunteer Coordination, Sponsorship, Fundraising, Program Development

Job Types: Full-time, Part-time


  • Fundraising: 2 years
  • Management: 2 years
  • Volunteer Management: 1 year
  • Project Management: 2 years


  • Bachelor’s Degree


  • Driver’s Licence


  • English

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Surrey, BC, CA
Posted on: 2018-07-28
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