OverviewSoroc Technology Bilingual Helpdesk Analyst Contract in Winnipeg, MB
Branch Winnipeg MB CA
Bilingual Helpdesk Analyst
Provide full bilingual technical and operational support over the phone to our Associate staff throughout all activities and tasks required during the server…
Our client is seeking a Bilingual Helpdesk Analyst to join their team based in Winnipeg.
? Provide full bilingual technical and operational support over the phone to our Associate staff throughout all activities and tasks required during the server replacement conversion process.
After training is completed, provide onsite after-hours support at Client Home Office following a modified week of Sunday through Thursday nights with variable shift hours.
Actively participate in the execution of pilot client locations that may occur after normal business hours.
Use problem determination techniques to isolate and identify any issues and use proven solutions to resolve issues that may arise.
Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multi-task effectively during busy times, exercise patience and professionalism during stressful situations.
Track all issues that arise from the conversions and provide a written detailed summary communication of all conversions scheduled and completed.
Create problem resolution documentation to help identify and resolve frequent problems.
Proactively seek out opportunities to enhance the conversion process and documentation.
Work closely with other team members to foster information sharing and problem resolution solutions.
Track and escalate any issues to the Implementation Team Lead and Project Manager as required.
Other duties as assigned.
Soroc welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Employment Type: Freelance
Location: Winnipeg, MB, CA
Posted on: 2017-04-02