Soroc Technology Bilingual Help Desk Contract in Winnipeg, MB

Overview

Soroc Technology

Branch Winnipeg MB CA

Position:
Bilingual Help Desk
Location:
Winnipeg, MB

Provide full bilingual technical and operational support over the phone to our Associate staff throughout all activities and tasks required during the server…

Our Client is seeking a bilingual help desk specialist. Candidate must be comfortable working via telephone and or in-person. There are shift work involved which is non negotiable

• Provide full bilingual technical and operational support over the phone to our Associate staff throughout all activities and tasks required during the server replacement conversion process.
• After training is completed, provide onsite after-hours support at Client Home Office following a modified week of Sunday through Thursday nights with variable shift hours.
• Actively participate in the execution of pilot client locations that may occur after normal business hours.
• Use problem determination techniques to isolate and identify any issues and use proven solutions to resolve issues that may arise.
• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multi-task effectively during busy times, exercise patience and professionalism during stressful situations.
• Track all issues that arise from the conversions and provide a written detailed summary communication of all conversions scheduled and completed.
• Create problem resolution documentation to help identify and resolve frequent problems.
• Proactively seek out opportunities to enhance the conversion process and documentation.
• Work closely with other team members to foster information sharing and problem resolution solutions.
• Track and escalate any issues to the Implementation Team Lead and Project Manager as required.
• Other duties as assigned.

Job Type: Contract

Salary: $35.00 /hour

Job Location:

• Winnipeg, MB

Required experience:

• telep: 3 years
• Help Desk: 3 years
• Français: 3 years
• bilingual: 3 years