Overview

Sobeys Wellbeing Counsellor (12 month term) Full Time in Halifax, NS

Sobeys

Branch Halifax NS CA

Position:
Wellbeing Counsellor (12 month term)
Location:
Halifax, NS

High school diploma. Provide customer service to exceed customer needs. Promote wellbeing products and services through in-store and in-community presentations…

The Wellbeing Counsellor is the in-store expert with respect to the Natural Source and Wellbeing product sections. The Counsellor will provide customer counselling and education with respect to a variety of health and wellbeing related topics (e.g. natural/herbal remedies, natural/organic food products, gluten free foods, sports nutrition, healthy eating, etc.). In addition, the Counsellor will counsel customers and assist them in making choices from the products available in the Natural Source and Wellbeing sections. The Counsellor will insure operational excellence in retail merchandising, inventory management and customer relations while achieving budgeted financial results. Actively contributes to an environment of employee and customer engagement.

People Leadership

  • Create a coaching and development culture for all employees
  • Manage direct reports including: selection, orientation, training and development, performance management, succession planning and compensation
  • Responsible for ensuring the communication of operational requirements/changes to department employees

Customer Offering

  • Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit
  • Provide customer service to exceed customer needs
  • Ensure customers are aware of our extensive selection of products
  • Guide customers through their natural source product purchases and advising them on other products that can work in synergy
  • Place and receive Wellbeing section orders
  • Merchandise department
  • Look for ways to motivate the needs of customers and discover a new range of products

Communication

  • Communicate regularly with the Wellbeing team including pharmacist, chef, dietitian, employees and management
  • Attend meetings as needed
  • Partner with employees to promote health and Wellbeing in-store and act as a resource for the
  • same
  • Promote wellbeing products and services through in-store and in-community presentations and
  • programs

Policy/ Regulatory Adherence

  • Ensure all applicable company policies and procedures are communicated and adhered to
  • Responsible for ensuring that OH&S, Food Safety and other regulatory requirements and procedures are implemented and maintained

Financial

  • Perform department administrative duties as required
  • Manage department budget
  • Responsible to ensure efficient operation of the department to achieve all financial targets and deliver on budgeted KPIs

Personal/ Professional Development

  • Thoroughly understand all relevant company programs, attend and deliver training as required
  • Maintain knowledge of current industry trends and be available for training offered by suppliers to improve skills

Employee Relations

  • Be known as a manager who actively supports an environment of positive employee relations

Other Duties

  • Coordinate maintenance of department equipment and repairs Provide feedback for continuous improvement
  • Have the ability to create action plans to improve the department operations and employee performance
  • Support all company initiatives, programs and standards
  • Other duties as required

Job Requirements

Required

  • Above average communication skills (both oral and written)
  • Exceptional listening skills
  • Excellent presentation skills
  • Proficient use of the Microsoft office Suite
  • Scheduling and direction of employees
  • Ordering and Inventory control
  • Registered Holistic Nutritional Consultant / Registered Dietitian
  • High school diploma
  • Full knowledge of department operations

Preferred

  • Bilingual
  • Previous work experience in Natural Health/Nutrition field
  • Knowledge of / training in natural source products and remedies

We are only accepting online applications and welcome applications from all qualified people interested in this challenge. We will be contacting only those who will be selected to interview. We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Halifax, NS, CA
Posted on: 2015-08-18
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