Sobeys Solution Centre Analyst (6 Month Term) Temporary in Stellarton, NS


Branch Stellarton NS CA

Solution Centre Analyst (6 Month Term)
Stellarton, NS

Work experience in an Information Technology, Customer Service, or Computer based role is an asset. We currently have an opportunity for a Solution Centre…

Sobeys Inc. is a proudly Canadian company with 108 years in the food business. Sobeys Inc. serves the food shopping needs of Canadians with approximately 1,500 stores in all 10 provinces under retail banners that include Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawton’s Drug Stores as well as more than 350 retail fuel locations.

Together with our 125,000 employees and franchise affiliates and a collective passion for delivering exceptional food and shopping experiences, Sobeys’ purpose is to improve the lives of Canadians by helping them Eat Better, Feel Better and Do Better .

Sobeys is full of exciting opportunities and we are always looking for new talent to join our team. You can expect to find challenging opportunities for career advancement within Sobeys both regionally and nationally.

We currently have an opportunity for a Solution Centre Analyst to join the Solution Centre within the National Information Technology department located in Stellarton, Nova Scotia. As a Solution Centre Analyst, you will represent the department by providing superior technical support in a timely, efficient manner, while documenting all incoming calls in the tool provided and following through with customer support/request issues.

Please Note: This position requires shift work, including working days, evenings, and night shifts with some weekend and holiday shifts.

What you’ll get to do in this fast paced role:

  • Assist and support team members to achieve technical goals
  • Make recommendations to address problems and to improve service
  • Provide overall improved support with 24-hour, seven day-a-week support for office, store, and retail support centre (RSC) customers.
  • Track incidents through to resolution and follow-up with customers; ensuring satisfaction
  • Coordinate service delivery and quality assurance from our vendors

What your resume will include and demonstrate to us:

  • Post secondary education in the computer field or equivalent experience
  • Working knowledge of POS systems, Unix and Windows OS, Microsoft Office, Internet Explorer
  • Strong customer focus and the ability to work in a team setting
  • Excellent oral and written business communication skills
  • Effective time management and problem solving skills
  • Ability to respond to rapidly changing needs in a fast-paced environment
  • Ability to work on a 24/7 shift schedule (including day, evening and night shifts as well as weekend and holiday shifts)
  • Work experience in an Information Technology, Customer Service, or Computer based role is an asset
  • Bilingualism (French & English) is an asset

This is an outstanding opportunity to join a leading Canadian company with a clear vision and focus. We are only accepting online applications and welcome applications from all qualified people interested in this challenge. We will be contacting only those who will be selected to interview.

Sobeys offers our employees many valuable benefits such as:

  • Growing organization
  • Competitive salary
  • Profit Sharing Plan (based on company performance)
  • Pension plan
  • Flexible health and dental benefits plan (eligible employees)
  • Ongoing Training & Development
  • Opportunity for internal mobility to other departments and/or promotions (for employees who are strong performers

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

While all responses are appreciated only those being considered for interviews will be acknowledged.

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Stellarton, NS, CA
Posted on: 2016-12-07
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