OverviewSiemens Sr Tech Field Service Full Time in Calgary, AB
Branch Calgary AB CA
Sr Tech Field Service
Start challenging yourself today in an environment that embraces diversity and rewards innovation with competitive pay, great benefits, and a global network…
Now Hiring: Sr Tech Field Service
Location: Calgary, AB
The world is looking for answers that last. And they start here.
For the last 100 years, Siemens has been here in Canada, providing great employment opportunities to highly-motivated people. It’s our tradition to promote excellent work, develop talent, and recognize success.
Siemens is proud to be one of the Top 50 Most Engaged Workplaces in Canada, and one of Canada’s Greenest Employers.
Our 4,400 employees in Canada develop and manufacture products, design and install complex systems and projects, and tailor a wide range of solutions for individual requirements. We stand for technical achievement, innovation, quality, and reliability.
Responds to customer service calls, checks indicated points of trouble analyses requirements of system involved checks and test systems components
Provide all information as needed to the Service Dispatcher, so that SAP data is current
Advise Account Engineer on equipment required and time estimation for replacement parts following service visits
Performs preventative maintenance and diagnostics on systems and components, according to the service level agreement
Works with other employees companies or external service providers or vendors, to arrange servicing, to resolve problems, Identifies additional opportunities, including time and material work system, extensions, upgrades and service contact expansion.
Passes leads to Service Sales
Completes service repairs replacements, upgrades, adjustments and calibration on systems and components
Participates in job site final walk and or final completion, for systems to service turnover on assigned jobs
Delivers technical support coaching and direction to end users and other Service Technicians as applicable
Represent the Company at customer premises in a professional manner at all times
Establish a good working relationship with all customers
Completes and submits written service reports covering all aspects of each assignment and activity
Ensure that all site files are kept up to date for each contract
Adhere to the Health and Safety at Work , Act at all times
Be flexible and willing to work additional hours in order to meet deadlines
Ensure all damaged or faulty equipment is immediately returned to the warehouse with the appropriate documentation
Complete appropriate company documentation in accordance with company procedures
Ensure that all test equipment and tools issued by the Company, are maintained in good condition kept secure and tested
Attend personal training programs
Carry out any other reasonable duties as requested by management
Degree or Diploma, Experience will be consider in lieu of education
Valid CFAA certification
Proven diagnostic skills – able to systematically identify and resolve technical problems
Self-motivated and calm under pressure
Commercially and technically aware Good communication skills – verbal and written IT literate
Driving license essential
Experience in delivering high quality customer service to a broad range of customers
Understanding of the Building Code and Fire Alarm requirements
Good knowledge of Siemens fire systems as well as Third Party systems and relevant standards
Start challenging yourself today in an environment that embraces diversity and rewards innovation with competitive pay, great benefits, and a global network offering real opportunity for growth and advancement.
While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
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Employment Type: Full Time
Location: Calgary, AB, CA
Posted on: 2015-05-24