Overview

SI Systems Intermediate Bilingual (French/English) Service Desk Analyst experience experience supporting Office 365, imaging tools such as MDT or SCCM Contract in Toronto, ON

SI Systems

Branch Toronto ON CA

Position:
Intermediate Bilingual (French/English) Service Desk Analyst experience experience supporting Office 365, imaging tools such as MDT or SCCM
Location:
Toronto, ON

Our Automotive client in Scarborough is looking out for an Intermediate Bilingual (French/English) Service Desk Analyst experience experience supporting Office…

Our Automotive client in Scarborough is looking out for an Intermediate Bilingual (French/English) Service Desk Analyst experience experience supporting Office 365, imaging tools such as MDT or SCCM

Your responsibilities will include but will not be limited to:

  • Provide technical end-user support needs via phone and e-mail.
  • Track all incident management and request management activities through the case management system(ServiceNow)
  • Installs, configures and troubleshoots desktops/laptops/thin client workstations
  • Perform routine maintenance and repairs on muti-function printers and escalate non-routine activities to printer vendors.

?Required Skills

  • Bilingual (French and English) mandatory
  • Strong PC troubleshooting skills, including experience in solving both hardware and software application issues.
  • Prior Helpdesk/Call Centre experience
  • Education Requirement: College Diploma and/or University Degree in Computer Science or equivalent work related experience
  • Advanced use of ITIL based case management tracking systems [ticketing tools] an asset.
  • Minimum 3 years related work experience.
  • Intermediate knowledge of Office 365, imaging tools such as MDT or SCCM
  • Knowledge of SCCM packaging and scripting is an asset

Specialization and Skills:
Help Desk/Entry Level
Desktop Support Technician
2 – 4 years

Priority Requirements:
Please describe your experience as an Intermediate Bilingual Service Desk Analyst supporting Office 365, imaging tools such as MDT or SCCM (Nice-to-have)

Work Environment:

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Toronto, ON, CA
Posted on: 2018-05-23
Posted by: