Overview

SI Systems Desktop Support Technicians Contract in Vancouver, BC

SI Systems

Branch Vancouver BC CA

Position:
Desktop Support Technicians
Location:
Vancouver, BC

Providing technical hardware and software support. Desktop Support Technician. Desktop support technicians, two provide Tier 1 & 2 support till the end of…

2 Positions to Fill. S.i. Systems Vancouver based client is looking for Two desktop support technicians, two provide Tier 1 & 2 support till the end of October. This opportunity has the chance to extend beyond the initial contract.

The successful candidates will be responsible for:

  • Providing technical hardware and software support.
  • Prioritizing, tracking, and updating incidents and requests in an IT Service Management system on a regular basis to reflect current information and status.
  • Providing regular status updates to users regarding the state of their incidents and/or requests.
  • Providing training to users by demonstrating and assisting in the use of supported software and hardware.
  • Answering basic technical or practical questions relating to the use of technology.

Education & Experience:

  • Two year Diploma in Computing Studies such as Applied Computer Science Technology Diploma, or Computer Information Systems Diploma.
  • Two (2) years related experience in providing technical support to users, and working with computer systems, software, and hardware.
  • A+ Certificate, an asset
  • Microsoft Certified IT Professional (current version), an asset.
  • Mac OS X Support Essentials certification (current version), an asset
  • Considerable knowledge of both PC and Mac hardware and software.
  • Experience with installation, configuring, testing, troubleshooting repairs, and upgrades of various computer hardware, software, and peripherals.
  • Knowledge of a variety of network and software applications required for providing user support in an IT environment.

Working Conditions

  • Ability to safely lift and carry various computer related equipment
  • Flexibility to provide non-regular hours support by working the evening and/or weekend shift

Specialization and Skills:

Help Desk/Entry Level
Desktop Support Technician
2 – 4 years

Additional Requirements:
Please describe your experience providing Tier 1 & 2 Support to the end user. (Must-have)
Please describe your knowledge of Windows & Mac, hardware and software. (Must-have)

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Vancouver, BC, CA
Posted on: 2016-09-22
Posted by: