Shaw Communications Représentant aux ventes / Customer Solutions Expert Full Time in Montréal, QC

Shaw Communications

Branch Montréal QC CA

Représentant aux ventes / Customer Solutions Expert
Montréal, QC

Do you have two valid pieces of Government Issued ID, one with photo? The background check process requires two pieces of valid government issued identification…

Make your passion your profession!

Every day, passionate employees connect our customers to the world and everything in it – it’s why we exist at Shaw, and it’s why we strive to be the place where the best people choose to work. If you are passionate about entertainment, including binge watching TV or surfing the Internet on the fastest speeds, you should consider a job at Shaw.

As a Customer Solutions Expert in Montreal, Quebec you’ll reach out to current and prospective customers over the phone to connect them to the entertainment and people they love. If you are enthusiastic about building connections, excel at exploring sales opportunities with a focus on the customer, and love the feeling of achieving a goal, the Customer Solutions department is the right fit for you!

What we offer:
• A competitive base salary and leading edge Pay for Performance incentive plan that includes monthly bonuses and uncapped commissions!
• Industry-leading rewards and recognition program where you can earn point towards things you love such as travel, accommodations, and merchandise!
• Shaw provides a customizable benefits plan to suit you and your family’s needs, including dental, vision, and extended coverage for massages, acupuncture and laser eye surgery. The benefits are available within your first month to both part-time and full-time employees
• 3 weeks of paid vacation so that you can have a healthy work-life balance (available to part-time and full-time employees)
• Incredible employee discounts for all your entertainment needs as well as corporate discounts with many major retail partners
• Dedicated resources for continuous learning and career growth, as well as opportunities both locally and across Canada. There were over 250 internal career moves within the last year, 52 of which were leadership positions
• Success Sharing program, Employee Share Purchase Plan, Employee Stock Options programs, scholarships for dependents, enhanced parental leave, and retirement and savings plans
• A Recruit & Reward program to help employees earn up to $1000 when you refer a friend or family member to a role at Shaw
• Employee Giving Programs to augment your charitable endeavors and support you in giving back to the community
• Canadians serving Canadians in their own city

Being a Customer Solutions Expert

Shaw has been known for providing the highest quality consumer and content product offerings since 1971, and it’s up to you to spread the message even further! Using a customer focused approach, you will connect with both current and future customers to educate them on Shaw’s products and services, and how they complement their needs, wants and lifestyle.

You will become our customers’ connectivity expert on entertainment packages and services that add value to their day-to-day life, allowing them to stay connected more effectively. You don’t shy away from a challenge, are goal-orientated. and love to be in control of your own destiny. You have excellent verbal communication that allows you to encourage an unscripted, organic, and engaging conversation. You love seeing others succeed and want to be a part of a team that celebrates success together. If this sounds like you, you could be our next Customer Solutions Expert!

What You Bring:
• This job requires full spoken and written proficiency of both French and English
• The ability to have an engaging conversations to uncover sales opportunities that are based upon our customer’s needs.
• A desire to take control of your earning potential and a drive to continually reach (or exceed!) goals and targets.
• A positive, “can-do” attitude that leads to exceptional customer experience.
• Ability to effectively navigate computer applications while communicating on the phone.
• The ability to network with current customers, family and friends to identify and connect with new potential customers.
• Ability to work independently and the desire to go above and beyond while contributing to your team’s overall success.
• Excellent organizational & multi-tasking skills while being adaptable to changing priorities.
• Self-motivated, goal and career oriented with the ability to work in a fast paced, dynamic environment that continually evolves to serve our customers better.

What We Require:
• We want to reach people when and where they use our products – in their homes! Therefore, we require availability to work between the hours of 8 AM to 8 PM seven days a week.
• Available for 3 weeks of required full-time training

Apply today to begin your journey towards becoming a Customer Solutions Expert!

Shaw Communications, through its third party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.

Please answer all of the following questions before applying

  • 1. Are you legally entitled to work in Canada, without restrictions? Yes


  • 2. Have you ever applied for a position with Shaw in the past? Yes, I have applied for a position with Shaw or Shaw Media in the past. No, I have never applied for a position with Shaw or Shaw Media. *3. Have you ever worked for Shaw? NO, I have never worked for Shaw or Shaw Media YES, I have worked for Shaw or Shaw Media, in the past I currently work for Shaw or Shaw Media *4. This position requires the successful completion of a criminal background check. Have you ever been convicted for a criminal offence, which has not been pardoned? NO, I have never been convicted for a criminal offence OR my offence has been pardoned. YES, I have been convicted for a criminal offence and it has not been pardoned. *5. The background check process requires two pieces of valid government issued identification, one which needs to include a photo. Do you have two valid pieces of Government Issued ID, one with photo? Yes


  • 6. Our call center operates between 12:30 PM and 9:00 PM, Monday through Saturday.

Would you be fully available to work anytime within these hours and days of operation? Yes


  • 7. The first 3 weeks in this role is full-time paid training, which requires 100% commitment from participants.

Could you commit to this full-time training? Yes


  • 8. This is a full-time position. Full-time agents are scheduled for 40 hours each week.

Would you be available to work 40 hours each week? Yes


  • 9. If you received an offer of employment how soon could you start? I can start right away I will need to give my current employer at least two weeks notice, before I can start *10. What are your hourly salary expectations for this role? *11. Do you have a professional working proficiency in both written and spoken English? Yes


  • 12. Do you have a professional working proficiency in both written and spoken French? Yes


  • 13. I understand that I am required to complete a detailed online assessment before my application will be considered.
  • A link to the online assessment will be sent to the email address in your applicant profile. Please check your junk mail and/or spam filter if you do not receive an email within 10 minutes of submitting your application. Yes, I understand and agree to complete the assessment
  • Question numbers in red and with an asterisk indicate mandatory questions (answer is required).

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Montreal, QC, CA
Posted on: 2016-12-06
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