Overview

Setay Automotive Vehicle Service Advisor Contract in Guelph, ON

Setay Automotive

Branch Guelph ON CA

Position:
Vehicle Service Advisor
Location:
Guelph, ON

The Service Advisor is the repair/warranty customer service interface for the automotive dealership. Knowledge of automotive systems and ability to explain…

The Service Advisor is the repair/warranty customer service interface for the automotive dealership. Working with other departments to provide the most comprehensive service to vehicle owners when they engage with us. Working in a face paced dynamic environment that requires you to be at the top of your game each and every day.

Functions include but not limited to:

Customer Relations

Sales/Marketing

Interdepartmental Relations

Collecting Diagnostic Information

Quality Auditing

Process Service Information

Scheduling

You will need;

  • Ability to receive customers with courtesy and efficiency
  • Foreign vehicle experience
  • Knowledge of appropriate telephone techniques
  • Ability to answer customers’ questions on the phone
  • Ability to encourage vehicle service/maintenance and problem prevention with customers
  • Ability to educate customers concerning vehicle service/maintenance and problem prevention
  • Knowledge of automotive systems and ability to explain systems and repairs to customers of varying levels of technical understanding
  • Ability to properly document customer concerns on customer service orders
  • Knowledge of warranty and service/insurance policies
  • Maintain up to date knowledge on new products by reading bulletins and watching videos
  • Ability to estimate time of service or repair job for purposes of efficient scheduling
  • Ensure that all services sold are completed correctly, on time and at the price quoted.
  • Ability to readily work with numbers, mathematics, high-dollar amounts
  • Process payment for services.

If you are passionate about customer service and need to be active please submit your resume.

This is a contact role for a nine month period.

Job Type: Contract

Required experience:

  • service advisor: 3 years

Job Location:

  • Guelph, ON

Required license or certification:

  • Drivers License G

Required language:

  • English

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Guelph, ON, CA
Posted on: 2018-02-11
Posted by: