Service Integration & Development Leader: Retention and Persistence Focus in Toronto, ON

George Brown College

Branch Toronto ON CA

Service Integration & Development Leader: Retention and Persistence Focus
Toronto, ON

design, materials development and evaluation and… divisional unit. Supports the development of an integrated divisional business plan that includes service…

Leads the development of and delivery of the college-wide retention plan using resources from across the college to create a sustainable plan.

  • Brings key divisional stakeholders together to assess root causes of high attrition programs, implement and/or support appropriate interventions, including strategic planning, tactical and project planning, facilitation program design, materials development and evaluation and analysis.
  • Develops strategic partnerships across college divisions to identify and support student success and retention initiatives that reduce attrition and increase student retention.
  • Develops and evaluates measurable retention strategies and action plans for key student cohorts (i.e. at-risk groups).
  • Leads the design of a review of student success and retention initiatives, including service metrics, to effectively implement service change management strategies.
  • Leads the tracking of college-wide activities and informs senior leadership regarding needed changes to mitigate retention declines.
  • Uses various communications media to aid in the communications process of retention activities and works with web teams and other technical resources to maximize the use of technology.
  • Leads ongoing evaluations to identify outcomes and impact of student success and retention plans.
  • Works closely with the Dean of ASA to plan and implement service effectiveness initiatives, retention activities, projects and strategies to help realize the Vision, Mission and Strategic Plan of the newly created ASA divisional unit.
  • Supports the development of an integrated divisional business plan that includes service tasks, processes and outcomes and shows a clear, direct link to the vision and strategic work at the college level.
  • Integrates and embeds ASA into external divisional units by proactively addressing and responding to external divisional and departmental issues.
  • Provides project management on division-wide projects/initiatives.
  • Works closely with ASA Directors and Managers to support the delivery of Program and Department Services.
  • Manages divisional change efforts such as divisional structure, roles and responsibilities, job redesign, job descriptions and skills assessments.
  • Team building, individual coaching and leadership team effectiveness.
  • Qualifications

    • Four year degree from a recognized post-secondary institution in education or related discipline. Master’s degree in a related field an asset.
    • Minimum five years of experience leading/coordinating change management projects with multiple stakeholders; experience in student retention initiatives required.
    • Demonstrated leadership skills that indicate the ability to lead teams and effectively problem solve, negotiate and apply conflict resolution skills, and project management techniques.
    • Experience coordinating several project components and liaising with multiple stakeholders both internally and externally.
    • Demonstrated understanding of challenges faced by at-risk students, including knowledge of current research and best practices related to retention support.
    • Excellent interpersonal skills and customer service orientation with the ability to convey and obtain information amongst a variety of audiences such as students, parents, alumni, faculty and staff.
    • Demonstrated experience in managing or leading peer support student staff/volunteers.
    • Experience working with a diverse student body in a large post-secondary institution.
    • Progressive administrative experience including budget preparation/ management.
    • Experience in a unionized environment preferred.
    • Demonstrated ability to manage multiple projects in a fast paced environment with changing priorities.
    • Experience in managing complex reports and ability to analyze and synthesize data from multiple sources.
    • Demonstrated research experience, with an ability to design, implement and analyze research and evaluation projects.
    • Commitment to diversity and equity are essential to interact with the College’s diverse student and staff population.

    The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.

    or proceed with Standard Application Form.

    Employment Type: Temporary
    Location: Toronto, ON, CA
    Posted on: 2014-09-13
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