Sepro Mineral Systems Corp. Client Services Representative Contract in Langley, BC

Overview

Sepro Mineral Systems Corp.

Branch Langley BC CA

Position:
Client Services Representative
Location:
Langley, BC

Keeps work area clean, neat and organized. Outstanding customer service skills are essential. 1-3 years experience in a Client Services role at a commercial…

Job Description:
The Client Services Representative (CSR) is responsible for delivering client results, preparing invoices and addressing all client concerns in a timely manner.

Job Responsibilities

• Provide clients with accurate, consistent and timely information, consulting with appropriate resources when required.
• Research all client inquiries to complete resolution, enter corresponding orders / quotes with complete documented follow-up.
• Provide prompt and complete responses to phone calls, E-Mails, and Faxed requests from Clients.
• Document all communications in Client contact log.
• Provide reviews of job files for discrepancies and credit.
• Compile completed lab files to create completed job files.
• Review completed job files.
• Pull completed job files for invoicing.
• Fax or email lab results.
• Create invoiced for completed job files.
• File the completed jobs in the correct cabinet.
• Create approved credit notices, as needed.
• Daily invoice summary.
• Month end billing coordination.
• Lunch hour reception relief.
• Participate, when requested in department and health and safety meetings.
• Participate, when requested in internal and external audits.
• Keeps work area clean, neat and organized.
• Other responsibilities as assigned.

Education:
BSc. or Science Diploma; equivalent experience will be considered.

Experience:

• 1-3 years experience in a Client Services role at a commercial laboratory or a Customer Service role in a related field.

Professional Skills:

• Able to work effectively in a team environment as well as independently.
• Excellent communication skills (written and spoken) in English.
• Excellent organizational and time management skills and ability to multitask.
• Outstanding customer service skills are essential.
• Detail orientated and ability to work very well under pressure.
• Ability to follow written and verbal instructions.

Computer Skills:

• Proficient in Microsoft Office Suite.