Second Cup Barista and Cashier Full Time in Dieppe, NB

Second Cup

Branch Dieppe NB CA

Barista and Cashier
Dieppe, NB

End of shift reconciliation of cash and register records. Cash handling, retail or for serv experience preferred….

BARISTA- Second Cup

Our baristas interact with and create lasting, genuine relationships with every customer, encouraging and earning their loyalty and repeat business.

Product preparation and knowledge

  • Making drinks, including blender and espresso based beverages
  • Serving food
  • Creating merchandise gifts
  • Preparing product information to customers


  • Seeks opportunity to enhance the guest experience by providing recommendations for complementary and new products (e.g. food, merchandise, cafe cards, etc.)
  • Is aware of all current promotions, initiatives and communications

Cleaning and organizing

  • Cleaning the facilities (condiment stand, floors, counters, washrooms, tables etc)
  • Re-stocking product (e.g. beans, cups, merchandise)
  • Equipment maintenance and calibration (espresso machine, grinders, strip dispensers)

Cash handling

  • Completing sale with guests, using cash, debit/credit, gives
  • Follow business procedures for handling voids and cash handling mistakes
  • End of shift reconciliation of cash and register records

Experience Delivery

  • Providing consistent, individualized customer attention
  • Acting in a friendly, approachable manner
  • Demonstrating passion and confident for Second Cup brand
  • Adhering to dress code and always punctual

Knowledge and Experience

  • Understanding feature and benefits of all Second Cup products
  • Memorizing drink recipes
  • Face-to-face customer complaint issues
  • Equipment breakdowns
  • Maintaining coffee freshness standards while also controlling waste
  • Suggestive selling
  • Multi tasking (e.g. cleaning, restocking, deliveries with consent guest interactions)
  • Use of multiple electronic payment systems
  • Customer service experience; Cash handling, retail or for serv experience preferred
  • Selling skills

Personal characteristics and competencies

  • Excellent customer service skills – Positive, caring attitude
  • Committed to delivering superior quality- Obsessed with the quality of work and goes above and beyond every day; truly cares about people; considers our customers in everything they do
  • Focused on being accountable – Responsible for own actions; doesn’t over-promise ; is focused on solutions; admits to and learns from mistakes
  • Displays coffee passion and is an ambassador for our brand – Drives towards our goals with sense of urgency; takes pride in what they do
  • Competitive spirit – Delivers on expectations established; takes work seriously, not themselves; plays to win- in a good way!; cares about our partners and the success of others
  • Team and community minded – Focused on common goals; support and respects others and their differences; values relationships
  • Authentic – Honest, fair and acts with integrity; treats people as they want to be treated; collaborative and communicative
  • Innovative – Open to and embrace new ideas; gathers facts and tests out new ideas; action oriented; does what it takes to get best results quickly and with gusto; looks for change and says “bring it on”

Additional information (Working Conditions)

  • Standing for extended period of time
  • Some lifting required (between 5lbs to 25 lbs)
  • Exposure to noise (blenders, espresso machine), heat (steam from espresso machine)

Job Type: Full-time


  • french (Required)

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Dieppe, NB, CA
Posted on: 2018-04-04
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