Overview

Second Cup Barista and Cashier Full Time in Dieppe, NB

Second Cup

Branch Dieppe NB CA

Position:
Barista and Cashier
Location:
Dieppe, NB

End of shift reconciliation of cash and register records. Cash handling, retail or for serv experience preferred….

BARISTA- Second Cup

Our baristas interact with and create lasting, genuine relationships with every customer, encouraging and earning their loyalty and repeat business.

Product preparation and knowledge

  • Making drinks, including blender and espresso based beverages
  • Serving food
  • Creating merchandise gifts
  • Preparing product information to customers

Selling

  • Seeks opportunity to enhance the guest experience by providing recommendations for complementary and new products (e.g. food, merchandise, cafe cards, etc.)
  • Is aware of all current promotions, initiatives and communications

Cleaning and organizing

  • Cleaning the facilities (condiment stand, floors, counters, washrooms, tables etc)
  • Re-stocking product (e.g. beans, cups, merchandise)
  • Equipment maintenance and calibration (espresso machine, grinders, strip dispensers)

Cash handling

  • Completing sale with guests, using cash, debit/credit, gives
  • Follow business procedures for handling voids and cash handling mistakes
  • End of shift reconciliation of cash and register records

Experience Delivery

  • Providing consistent, individualized customer attention
  • Acting in a friendly, approachable manner
  • Demonstrating passion and confident for Second Cup brand
  • Adhering to dress code and always punctual

Knowledge and Experience

  • Understanding feature and benefits of all Second Cup products
  • Memorizing drink recipes
  • Face-to-face customer complaint issues
  • Equipment breakdowns
  • Maintaining coffee freshness standards while also controlling waste
  • Suggestive selling
  • Multi tasking (e.g. cleaning, restocking, deliveries with consent guest interactions)
  • Use of multiple electronic payment systems
  • Customer service experience; Cash handling, retail or for serv experience preferred
  • Selling skills

Personal characteristics and competencies

  • Excellent customer service skills – Positive, caring attitude
  • Committed to delivering superior quality- Obsessed with the quality of work and goes above and beyond every day; truly cares about people; considers our customers in everything they do
  • Focused on being accountable – Responsible for own actions; doesn’t over-promise ; is focused on solutions; admits to and learns from mistakes
  • Displays coffee passion and is an ambassador for our brand – Drives towards our goals with sense of urgency; takes pride in what they do
  • Competitive spirit – Delivers on expectations established; takes work seriously, not themselves; plays to win- in a good way!; cares about our partners and the success of others
  • Team and community minded – Focused on common goals; support and respects others and their differences; values relationships
  • Authentic – Honest, fair and acts with integrity; treats people as they want to be treated; collaborative and communicative
  • Innovative – Open to and embrace new ideas; gathers facts and tests out new ideas; action oriented; does what it takes to get best results quickly and with gusto; looks for change and says “bring it on”

Additional information (Working Conditions)

  • Standing for extended period of time
  • Some lifting required (between 5lbs to 25 lbs)
  • Exposure to noise (blenders, espresso machine), heat (steam from espresso machine)

Job Type: Full-time

Language:

  • french (Required)

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Dieppe, NB, CA
Posted on: 2018-04-04
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